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Course Outline

Enterprise AI Agents via Tencent ADP

  • Defining enterprise AI agents and identifying areas where they generate value
  • Exploring Tencent ADP capabilities for agent development, knowledge integration, and workflow automation
  • Distinguishing between agent-based solutions and basic chat applications
  • Reviewing common enterprise use cases and key delivery considerations

Designing Agents for Business Processes

  • Defining agent roles, operational boundaries, inputs, and expected outputs
  • Selecting between single-agent and multi-agent architectural designs
  • Structuring prompts, tool usage, and business rule logic
  • Planning for escalation paths, human review loops, and system reliability

Constructing RAG and Knowledge Workflows

  • Understanding RAG concepts for generating grounded answers and accessing enterprise knowledge
  • Preparing documents, policies, and internal content for effective retrieval
  • Designing retrieval flows and response grounding patterns
  • Testing and iteratively improving answer quality over time

Orchestrating Workflows and System Integrations

  • Mapping existing business processes into agent-driven workflows
  • Connecting agents to APIs, internal services, and broader enterprise systems
  • Managing decisions, approval gates, retries, and fallback mechanisms
  • Coordinating handoffs between workflow steps and specialized agents

Implementing Operational Guardrails

  • Establishing guardrails for security, privacy, compliance, and policy enforcement
  • Mitigating risks associated with unsafe output, prompt injection, and sensitive data exposure
  • Incorporating approval checkpoints, audit trails, and access control mechanisms
  • Designing safe response patterns for high-impact business scenarios

Monitoring, Evaluation, and Continuous Improvement

  • Tracking key metrics such as quality, latency, cost, and workflow success rates
  • Testing agent behavior across realistic business scenarios
  • Troubleshooting common issues related to RAG, workflows, and orchestration
  • Developing an implementation roadmap for pilot programs and full production adoption

Requirements

  • A foundational grasp of generative AI principles and typical enterprise AI applications
  • Practical experience with APIs, web applications, or cloud-based platforms
  • Foundational skills in programming, system integration, or solution architecture

Target Audience

  • Solution architects and technical leaders
  • AI engineers, application developers, and automation specialists
  • Product managers and innovation teams driving enterprise AI initiatives
 14 Hours

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