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 Duration 14 hours

Course Outline

Introduction to OpenUEM

  • Overview of endpoint management strategies and OpenUEM features
  • Grasping the lifecycle of endpoints and key management principles
  • Establishing the lab environment and preparing for testing

Setting Up and Configuring OpenUEM

  • Installing core OpenUEM server components
  • Distributing agents to Windows, macOS, and Linux systems
  • Adjusting network parameters and security configurations

Registering and Structuring Endpoints

  • Adding devices to the OpenUEM management console
  • Categorizing and organizing devices for streamlined administration
  • Assigning roles and defining access permissions for administrators

Essential Device Administration

  • Pushing software installations and updates to connected devices
  • Setting up compliance policies and configuration rules
  • Observing device status and user activity

Patching and Automated Processes

  • Planning update cycles and automating patch distribution
  • Verifying and testing software rollouts
  • Applying best practices for endpoint security and regulatory compliance

Analytics and Problem Resolution

  • Creating reports on device health and operational logs
  • Resolving common endpoint challenges through basic troubleshooting
  • Setting up monitoring alerts to enable proactive management

Capstone Project and Practical Labs

  • Practical session: registering devices, pushing updates, and overseeing endpoints
  • Scenario-driven activities to solidify understanding
  • Analyzing lab outcomes and group discussion

Recap and Path Forward

Requirements

  • A grasp of fundamental IT support principles
  • Practical experience with endpoint hardware and various operating systems
  • Basic knowledge of networking and device setup

Target Audience

  • IT support team members
  • Technical support desk staff
  • Entry-level system administrators

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