Design Thinking Training in Patras

Design Thinking is a human-centric methodology for problem-solving that relies on empathy, definition, ideation, prototyping, and testing. This course variant places significant emphasis on the Empathize stage, concentrating on linking previously identified pain points to the genuine needs of internal stakeholders, while applying dynamic, collaborative activities to convert insights into actionable results.

This instructor-led, live training (available online or onsite) targets beginner to intermediate-level teams and leaders who wish to enhance their empathy capabilities, strengthen relationships with internal stakeholders, and translate pain points into meaningful opportunities for improvement.

Upon completion of this training, participants will be able to:

• Utilize empathy-based techniques to uncover and validate stakeholder needs.
• Convert mapped pain points into clear, actionable requirements.
• Participate in dynamic role plays and simulations to practice stakeholder-centered conversations.
• Collaboratively redefine problem statements from the stakeholder’s perspective.

Course Format

• Interactive lectures and guided discussions.
• Dynamic, hands-on role plays and empathy exercises.
• Group workshops focused on collaborative problem reframing.

Course Customization Options

• To request a customized version tailored to a specific internal process (e.g., procurement or equipment provisioning), please contact us to arrange.

Design Thinking is a human-centric approach to problem-solving that relies on empathy, definition, ideation, prototyping, and testing. By focusing on the initial two phases—Empathize and Define—teams can gain a deeper understanding of their internal clients and accurately identify the core issues that need addressing.

This instructor-led live training, available either online or on-site, is designed for beginner to intermediate teams and leaders who aim to strengthen their relationships with internal clients, mitigate resistance to change, and boost operational efficiency through practical, collaborative techniques.

Upon completing this training, participants will be able to:

• Employ active listening and interviewing skills to extract valuable insights about internal clients.
• Develop empathy maps to document user needs and pain points.
• Distinguish between actual root causes and perceived issues using tools such as the 5 Whys and problem trees.
• Formulate clear, actionable problem statements (Points of View) to guide the development of solutions.

Course Format

• Interactive lectures and discussions.
• Practical, hands-on exercises and role-playing scenarios.
• Group workshops and plenary feedback sessions.

Customization Options

• To request a tailored version of this course focused on a specific internal process (such as procurement or equipment provisioning), please contact us to make arrangements.

This instructor-led, live training in Patras (online or onsite) is intended for beginner to intermediate professionals who want to understand and implement Design Thinking methodologies to foster innovation and enhance business solutions.

By the conclusion of this training, participants will be able to:

• Understand the core principles of Design Thinking and its role in innovation.
• Apply the five phases of Design Thinking to problem-solving.
• Utilize ideation techniques and tools to foster creativity.
• Implement Design Thinking strategies to improve processes and enhance efficiency.

This live, instructor-led training in Patras (online or onsite) is designed for beginner to intermediate participants aiming to resolve everyday workplace challenges through gamification.

Upon completing this training, participants will be able to:

• Grasp the core principles of Design Thinking and apply them to problem-solving.
• Utilize gamification strategies to boost engagement and drive innovation.
• Create innovative and practical solutions for typical workplace obstacles.
• Work effectively across teams to execute problem-solving plans.
• Use iterative methods to refine solutions via feedback and testing.

This instructor-led, live training in Patras (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

In this instructor-led, live workshop training in Greece (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, then develop the best approach for resolving them.

By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

Overview:

The Design Thinking (DT) methodology consists of five distinct stages: empathize, define the problem, ideate, prototype, and test.

In today's increasingly complex landscape, we encounter challenges that demand specialized strategies. Design Thinking offers a robust framework for navigating these complexities. By mastering this approach, individuals can tackle difficult problems more effectively, enhance communication, improve persuasion, boost business outcomes, and elevate both organizational and personal performance.

• Core Mechanics of DT: Learning from users and the problem context, identifying patterns, designing a model (accommodating model drift), testing the model, evaluating results, and re-engineering as necessary.
• The intersection of DT, innovation, and entrepreneurship.
• DT methodologies and tools: personas, stakeholder mapping, customer journey maps, service blueprints, and business model innovation.
• Practical applications of DT: cultivating a design mindset, driving disruptive innovation, adopting an iterative approach, utilizing agile estimation techniques, and fostering critical thinking, problem-solving, teamwork, leadership readiness, and communication skills. Additionally, it enhances technological fluency, forward-thinking capabilities, intercultural and ethical competence, emotional intelligence, self-awareness, negotiation abilities, and conflict resolution skills.

Objectives:

• To gain a deep understanding of the fundamentals and subtleties of Design Thinking.
• To explore key concepts, factors, theories, types, and models within the DT framework.
• To experiment with, experience, and practice Design Thinking techniques.

Delivery:

This training course spans one day (4 hours) and comprises:

• Lectures (40% - presenting theories, concepts, models, and facilitating interactions),
• Group exercises (30% - focusing on group dynamics, games, discussions, and mock conflict resolution scenarios),
• Individual activities (15% - writing, designing, and peer discussions)
• And supplementary materials (15% - videos and readings).

Note: Due to the interactive nature of this course, a minimum group size of three participants is required.