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Duration 21 hours (3 days)
Course Outline
Foundational Aspects of Conversational AI
- The progression and historical development of voice assistants
- Core components: Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), Dialogue Management, and Text-to-Speech (TTS)
- A review of primary platforms including Alexa, Google Assistant, and Rasa
Crafting Voice Interface Designs
- Foundational principles of conversational user experience
- Modeling intents and extracting entities
- Utilizing voice design tools and creating visual flowcharts
Development Using Dialogflow and Alexa
- Configuring Dialogflow agents, defining intents, and implementing webhook fulfillment
- Building Alexa Skills: managing intents, slots, voice models, and endpoint connections
- Handling multi-turn conversations and managing session states
Engineering Voice Assistants with Rasa
- Understanding Rasa architecture: NLU, Core logic, and Action execution
- Preparing training data and configuring domain settings
- Implementing custom actions, forms, and context-aware dialogues
Integrating Voice Assistant Capabilities
- Utilizing APIs and webhook services for back-end logic
- Establishing connections to CRMs, database systems, and external applications
- Deploying voice assistants within web applications, IoT devices, and mobile platforms
Testing, Release Strategies, and Performance Optimization
- Using simulators and defining test scenarios for voice interactions
- Tracking usage metrics and troubleshooting conversational flows
- Launching on Google Assistant, Alexa hardware, or private platforms
Security, Regulatory Compliance, and Scalability
- Implementing user authentication and authorization protocols for assistants
- Ensuring data privacy, GDPR adherence, and maintaining audit trails
- Managing version control and establishing CI/CD pipelines for voice applications
Recap and Future Directions
Requirements
- Proficiency in RESTful APIs and JSON structures
- Practical experience with at least one programming language, such as Python or JavaScript
- Knowledge of fundamental natural language processing concepts
Target Audience
- Software engineers and developers
- UX specialists focused on voice-driven interface design
- Conversational AI groups developing virtual assistant solutions