Business Process Management Training Course

Introduction

• A Concise History of Processes
• The Process-Centric View
• Managing Processes
• Analysis and Design of Process Models
• The BPM Framework
• Business Process Management Systems (BPMS)
• Business Process Architecture

Strategies for Implementing BPM

• The Value Proposition of BPM
• The BPM Community
• The Rationale for Automating BPM
• SOA Reference Architecture Topology
• Overview of BPM Vendors and Tool Positioning

Aligning IT and Business

• Distinguishing BPM from BPMS
• Criteria for Selecting a BPMS
• Collaboration between IT and Business: Matching Technology to Problems
• Adopting a Development Model
• Overview of BPM Systems
• Key Terminology and Concepts

Understanding Basic Concepts and Architecture

• Process Modelling
• Process Analysis
• Process Design
• BPMS Components and Structure
• Planning for Enterprise Process Management
• Essential Skills, Roles, and Responsibilities

Governance and Business Strategy

• Historical Context: Data/Functions vs. Objects and Services
• Future Outlook: Core Business Logic vs. Process Control
• Design Considerations for Architects
• Synchronizing Business and IT
• The Importance of Business Stewardship
• The Role of Business Rule Analysts

Modeling Processes with BPMN

• The Value Added by BPMN
• Composability and Basic Services
• Advocating an Incremental and Iterative Approach
• The Role of Use Cases in Project Drive
• Declaring Message Properties
• Utilizing Correlation Sets
• Developing Complex Parallel Activity Execution
• Designing Concurrency
• BPMN Implementation by Vendors
• Case Study: Microsoft XLANG

Fault Handling and Exception Management

• Defining Events
• Configuring Timeouts
• Managing Faults
• Capturing Exceptions
• Compensation Management

Business Rules

• Motivations for Business Rules
• Fundamental Concepts
• Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Evolving Roles for Business and I/T
• Business-Centric Focus in Business Rules
• Determining the Suitability of a BR Approach
• Scope Definition for BR Projects
• Core Elements of a BR Project Plan
• The Significance of a BR Pilot
• Extracting BRs from Code: An Overview

BPM as a SOA Enabler: Key Components

• Application Frontends
• Basic Services
• The Value of an ESB
• Utilizing a Repository
• Enhancing Business Agility
• The BPM Board
• Distribution of Technology White Papers

Controlling and Measuring Process Improvements

• Repository Management
• Establishing a Quality Gateway
• The Four Pillars of Success

Metrics

• Organizational Performance Context
• Characteristics of Effective Metrics
• Hierarchy of Measurement and Management
• Process Management Beyond Measurement
• Metrics Within Processes and Management Roles
• Key Management Questions to Address
• Common Pitfalls in Process Management

Architecture of a BPM System

• EAI and B2B Considerations
• Topology and Scalability
• Design Tools
• Deployment Tools
• Monitoring and Management
• The Process Engine
• Process Definition Repository

Core BPMS Features and Interfaces

• Repository Support
• Database Support
• BAM
• Human Workflow Solutions