Claude AI for Customer Support and Service Operations Training Course

This two-day course is designed for developers who are already utilising AI coding tools such as Cursor, Claude Code, or Copilot. The curriculum focuses on delegating comprehensive tasks to agents, constructing the personalisation stack (including Rules, AGENTS.md, Skills, MCP, and Agents), connecting and developing MCP servers, executing agents in parallel, and implementing structured agentic workflows. The content is tool-agnostic and serves as a follow-up to the Foundations course.

This two-day introductory course is designed for individuals new to AI-assisted software development tools, including those with minimal or no coding background. It explores the mechanics of these tools, techniques for directing them via prompts, and their application in common scenarios: building a small project from the ground up, collaborating within an existing codebase, and reviewing outputs. The curriculum is tool-agnostic, covering platforms such as Cursor, Claude Code, Copilot, and similar solutions. This course serves as a prerequisite for the 'Agentic AI Development: Advanced Workflows' program.

This two-part training programme is tailored for software delivery teams aiming to embed AI-assisted engineering workflows into their daily operations using Claude Code.

This instructor-led, live training in Greece (online or onsite) targets beginner to intermediate content creators, writers, and marketers who wish to leverage Claude AI for content generation, editing, and summarization to enhance blogs, reports, and marketing materials.

By the end of this training, participants will be able to:

• Use Claude AI for content brainstorming and idea expansion.
• Enhance writing with AI-assisted editing and proofreading.
• Generate summaries for long-form content and reports.
• Automate marketing copy creation for different platforms.

This live training on Claude AI in Greece empowers professionals to harness the tool for data analysis and BI objectives. The curriculum addresses exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of streamlining workflows and enhancing the extraction of insights from business data.

This instructor-led, live training in Greece (online or onsite) is designed for intermediate-level software developers and AI engineers seeking to integrate Claude AI into their apps, build AI-driven chatbots, and enhance software functionality with AI automation.

Upon completion, participants will be able to:

• Utilize the Claude AI API to embed AI features into applications.
• Create AI-driven chatbots and virtual assistants.
• Boost applications with AI automation and NLP.
• Tune and optimize Claude AI models for various scenarios.

This instructor-led, live training in Greece (online or onsite) is aimed at intermediate-level researchers, analysts, and knowledge workers who want to leverage Claude AI for processing large amounts of data, synthesizing information, and automating research tasks.

By the end of this training, participants will be able to:

• Use Claude AI for literature reviews and research synthesis.
• Summarize reports, research papers, and long-form documents.
• Extract key insights and trends from structured and unstructured data.
• Integrate Claude AI into research and knowledge management workflows.

This instructor-led, live training in Greece (online or onsite) targets beginner-level professionals who wish to integrate Claude AI into their daily workflows to improve efficiency and automation.

By the end of this training, participants will be able to:

• Use Claude AI for automating repetitive tasks and streamlining workflows.
• Enhance personal and team productivity using AI-powered automation.
• Integrate Claude AI with existing business tools and platforms.
• Optimize AI-driven decision-making and task management.

Claude for Business Productivity and AI Agents is a two-day, instructor-led training programme designed to equip business professionals with the skills to leverage Claude for enhanced productivity, task automation, and the creation of AI-powered assistants—all without requiring any coding expertise. Attendees will explore prompt engineering, document and data processing techniques, project organisation, and the mechanics of AI agents. Through practical exercises grounded in real-world business scenarios, participants will develop the confidence and know-how to design, build, and optimise their own no-code AI agents using Claude.

Level

Beginner to Intermediate

Learning Objectives

By the end of this training, participants will be able to:

• Grasp the capabilities, limitations, and best practices for employing Claude within a business context.

• Compose effective prompts using established prompt engineering techniques.

• Leverage Claude to generate, summarise, analyse, and transform business documents and data.

• Develop reusable Claude Projects to consolidate knowledge, instructions, and recurring tasks.

• Apply Claude to routine business activities including reporting, project management, document creation, research, and data organisation.

• Explain the functionality of AI agents and identify business processes that would benefit from AI-driven automation.

• Differentiate between prompts, AI assistants, workflows, and AI agents.

• Analyse the structure and core components of an AI agent.

• Design AI agents using a structured, no-code methodology.

• Utilise Claude's AI capabilities to create and refine business assistants and automated workflows.

• Apply best practices for testing, enhancing, and governing AI-generated solutions.

Format of the Course

• Interactive lectures and instructor demonstrations

• Guided discussions and best-practice recommendations

• Hands-on exercises using Claude

• Individual and group workshops

• Practical business scenarios based on real organisational use cases

Course Customisation Options

This course can be tailored to incorporate organisation-specific use cases, documents, workflows, and business processes. Practical exercises may be adapted to align with participants' roles, such as management, finance, operations, merchandising, administration, sales, customer service, or project management. Additional emphasis can also be placed on document automation, data analysis, AI agent design, or industry-specific applications.

Target Audience

This instructor-led, live training is intended for business professionals, managers, team leaders, executive assistants, project managers, operations specialists, and knowledge workers who wish to utilise Claude to boost productivity, automate business processes, and understand how to create AI agents without programming.

This instructor-led, live training in Greece (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Claude Code is not merely a code-completion tool; it is a terminal-native development agent that reads your codebase, plans multi-step changes, runs tests, and drives tasks from a single instruction to a working result. This one-day workshop gives participants structured, hands-on experience: configuring Claude Code for real projects, writing delegations that produce reviewable results, using CLAUDE.md as a persistent project memory, and connecting internal tools via the Model Context Protocol.

This instructor-led live training in Greece is designed for intermediate-level developers who wish to take a project from concept to a deployed, production-ready application using Claude Code.

By the end of this training, participants will be able to:

• Configure Claude Code and guide it effectively using a CLAUDE.md file.
• Scaffold an application and integrate data sources along with a CMS.
• Develop tests and perform quality assurance using subagents.
• Establish automated deployment workflows for Vercel or Cloud Run.

This instructor-led, live training in Greece (online or onsite) is aimed at software developers and engineering teams who wish to use Claude Code to accelerate development cycles, improve code quality, and automate repetitive programming tasks.

By the end of this training, participants will be able to install and configure Claude Code, edit multi-file codebases with natural language, leverage approval modes, and integrate with Git and CI/CD.