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Course Outline

Foundations of Digital Intelligence

  • What constitutes digital intelligence within the public sector?
  • Core components: tools, literacy, data, and ethics.
  • Digital capability frameworks and maturity models.

Public Sector Use Cases

  • Illustrations of digital intelligence in policymaking and service delivery.
  • Case studies from health, transportation, education, and finance sectors.
  • Key success factors and challenges.

Tools for Data Access and Visualization

  • Utilizing dashboards to explore and present data.
  • Navigating government open data portals.
  • Common data visualization tools: Power BI, Tableau, Excel.

From Data to Insight

  • Translating raw data into actionable decisions.
  • Indicators, KPIs, and performance reporting.
  • Identifying bias, gaps, and uncertainty in data.

Communicating with Digital Intelligence

  • Evidence-based storytelling with data.
  • Supporting senior decision-makers and stakeholders.
  • Ethical application of visualizations and digital narratives.

Planning for Digital Maturity

  • Assessing current digital capability.
  • Establishing goals for data literacy and tool adoption.
  • Internal collaboration and upskilling strategies.

Summary and Next Steps

Requirements

  • General familiarity with public sector information systems.
  • Basic understanding of digital tools and data handling.
  • Experience in roles involving program or policy analysis, reporting, or service delivery.

Audience

  • Policy and program analysts.
  • Digital transformation teams.
  • Public sector professionals utilizing data to inform decisions.
 7 Hours

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