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Course Outline
Introduction
- Overview of Grafana and GLPI.
- Key features and capabilities of Grafana.
- Key features and capabilities of GLPI.
Getting Started
- Installing Grafana and GLPI on various platforms.
- Basic configuration and setup of Grafana.
- Basic configuration and setup of GLPI.
- Configuring data sources.
Grafana Dashboard Creation
- Understanding dashboards in Grafana.
- Creating your first dashboard.
- Different visualization types and customizing panel settings.
- Setting up alerts and notifications.
- Alerting rules and conditions.
Advanced Grafana Administration
- Managing users and teams in Grafana.
- Access control and permissions.
- Installing and managing Grafana plugins.
- Backup and restore strategies for Grafana.
GLPI Helpdesk and Ticketing
- Understanding the GLPI helpdesk system.
- Creating and managing tickets.
- Managing user requests and service fulfillment.
- SLA management.
- Setting up notifications and automated actions.
- Email and notification templates.
Advanced GLPI Administration
- Managing user accounts and permissions.
- Role-based access control.
- Extending GLPI with plugins.
- Customizing forms and fields.
- Backup and recovery procedures.
- Routine maintenance tasks.
Best Practices and Troubleshooting
- Best practices for efficient administration.
- Security considerations.
- Common issues and their resolutions.
- Where to find help and support.
Summary and Next Steps
Requirements
- Fundamental understanding of IT concepts.
Audience
- System administrators.
- IT managers.
21 Hours
Testimonials (1)
workshops, practical examples
