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Duration 14 hours
Course Outline
Understanding Warranty Structures in Maximo
- Core warranty concepts and term definitions
- Warranty coverage at the asset and item level
- Aligning warranties with maintenance workflows
Configuring Warranty Entitlements
- Establishing entitlement rules
- Linking warranties to specific assets and components
- Managing validity dates, limits, and conditions
Warranty Claims Processing
- Generating warranty claims from work orders
- Managing routing, approvals, and documentation
- Monitoring claim status and progression
Vendor Response Tracking
- Recording vendor communications
- Handling approvals, denials, and adjustments
- Incorporating vendor feedback into maintenance strategies
Linking Assets to Warranty Information
- Connecting warranty records to asset hierarchies
- Managing replaced parts and swapped components
- Maintaining accuracy across asset records
Procurement and CM Integration
- Linking warranty details to purchasing activities
- Aligning change management processes with warranty implications
- Ensuring data continuity between procurement and maintenance functions
Exception Handling and Special Cases
- Managing expired or voided warranties
- Addressing partial claims or disputed coverage
- Resolving entitlement mismatches
Hands-On Warranty Scenarios
- Processing complete warranty claims from initiation to resolution
- Simulating vendor interactions and follow-up procedures
- Applying warranty rules to real-world maintenance cases
Summary and Next Steps
Requirements
- A solid grasp of asset management lifecycles
- Practical experience with maintenance or procurement workflows
- Basic proficiency in navigating the Maximo interface
Target Audience
- Warranty administrators
- Engineering support staff
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
