Impacted Function Point (IFP) Training Course

In this instructor-led, live training held in Greece, participants will learn how to enhance an automated test suite using advanced techniques to drive Selenium.

By the end of this training, participants will be able to:

• Resolve complex web application test automation issues with Selenium.
• Apply regular expressions and pattern-based verification techniques.
• Handle exceptions that halt test execution.
• Programmatically search for web objects.
• Dynamically capture data from web controls.
• Create a data-driven testing framework.
• Distribute testing with Selenium Grid.

This live, instructor-led training in Greece (online or onsite) is designed for beginner to intermediate participants aiming to resolve everyday workplace challenges through gamification.

Upon completing this training, participants will be able to:

• Grasp the core principles of Design Thinking and apply them to problem-solving.
• Utilize gamification strategies to boost engagement and drive innovation.
• Create innovative and practical solutions for typical workplace obstacles.
• Work effectively across teams to execute problem-solving plans.
• Use iterative methods to refine solutions via feedback and testing.

Design Thinking is a human-centric methodology for problem-solving that relies on empathy, definition, ideation, prototyping, and testing. This course variant places significant emphasis on the Empathize stage, concentrating on linking previously identified pain points to the genuine needs of internal stakeholders, while applying dynamic, collaborative activities to convert insights into actionable results.

This instructor-led, live training (available online or onsite) targets beginner to intermediate-level teams and leaders who wish to enhance their empathy capabilities, strengthen relationships with internal stakeholders, and translate pain points into meaningful opportunities for improvement.

Upon completion of this training, participants will be able to:

• Utilize empathy-based techniques to uncover and validate stakeholder needs.
• Convert mapped pain points into clear, actionable requirements.
• Participate in dynamic role plays and simulations to practice stakeholder-centered conversations.
• Collaboratively redefine problem statements from the stakeholder’s perspective.

Course Format

• Interactive lectures and guided discussions.
• Dynamic, hands-on role plays and empathy exercises.
• Group workshops focused on collaborative problem reframing.

Course Customization Options

• To request a customized version tailored to a specific internal process (e.g., procurement or equipment provisioning), please contact us to arrange.

Design Thinking is a human-centric approach to problem-solving that relies on empathy, definition, ideation, prototyping, and testing. By focusing on the initial two phases—Empathize and Define—teams can gain a deeper understanding of their internal clients and accurately identify the core issues that need addressing.

This instructor-led live training, available either online or on-site, is designed for beginner to intermediate teams and leaders who aim to strengthen their relationships with internal clients, mitigate resistance to change, and boost operational efficiency through practical, collaborative techniques.

Upon completing this training, participants will be able to:

• Employ active listening and interviewing skills to extract valuable insights about internal clients.
• Develop empathy maps to document user needs and pain points.
• Distinguish between actual root causes and perceived issues using tools such as the 5 Whys and problem trees.
• Formulate clear, actionable problem statements (Points of View) to guide the development of solutions.

Course Format

• Interactive lectures and discussions.
• Practical, hands-on exercises and role-playing scenarios.
• Group workshops and plenary feedback sessions.

Customization Options

• To request a tailored version of this course focused on a specific internal process (such as procurement or equipment provisioning), please contact us to make arrangements.

In this instructor-led, live workshop training in Greece (online or onsite), participants will learn how to apply the five stages of Design Thinking to better understand the problems experienced by end-users of a product or service, then develop the best approach for resolving them.

By the end of this training, participants will be able to:

• Use creative strategies to match customers' needs with technologically feasible solutions.
• Formulate a strategy to increase customer value and enhance product and service offerings.

This instructor-led, live training in Greece (online or onsite) is intended for beginner to intermediate professionals who want to understand and implement Design Thinking methodologies to foster innovation and enhance business solutions.

By the conclusion of this training, participants will be able to:

• Understand the core principles of Design Thinking and its role in innovation.
• Apply the five phases of Design Thinking to problem-solving.
• Utilize ideation techniques and tools to foster creativity.
• Implement Design Thinking strategies to improve processes and enhance efficiency.

This instructor-led, live training in Greece (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

Overview:

The Design Thinking (DT) methodology consists of five distinct stages: empathize, define the problem, ideate, prototype, and test.

In today's increasingly complex landscape, we encounter challenges that demand specialized strategies. Design Thinking offers a robust framework for navigating these complexities. By mastering this approach, individuals can tackle difficult problems more effectively, enhance communication, improve persuasion, boost business outcomes, and elevate both organizational and personal performance.

• Core Mechanics of DT: Learning from users and the problem context, identifying patterns, designing a model (accommodating model drift), testing the model, evaluating results, and re-engineering as necessary.
• The intersection of DT, innovation, and entrepreneurship.
• DT methodologies and tools: personas, stakeholder mapping, customer journey maps, service blueprints, and business model innovation.
• Practical applications of DT: cultivating a design mindset, driving disruptive innovation, adopting an iterative approach, utilizing agile estimation techniques, and fostering critical thinking, problem-solving, teamwork, leadership readiness, and communication skills. Additionally, it enhances technological fluency, forward-thinking capabilities, intercultural and ethical competence, emotional intelligence, self-awareness, negotiation abilities, and conflict resolution skills.

Objectives:

• To gain a deep understanding of the fundamentals and subtleties of Design Thinking.
• To explore key concepts, factors, theories, types, and models within the DT framework.
• To experiment with, experience, and practice Design Thinking techniques.

Delivery:

This training course spans one day (4 hours) and comprises:

• Lectures (40% - presenting theories, concepts, models, and facilitating interactions),
• Group exercises (30% - focusing on group dynamics, games, discussions, and mock conflict resolution scenarios),
• Individual activities (15% - writing, designing, and peer discussions)
• And supplementary materials (15% - videos and readings).

Note: Due to the interactive nature of this course, a minimum group size of three participants is required.

This instructor-led live training in Greece (online or on-site) is designed for software testers who wish to use Postman for API testing.

By the end of this training, participants will be able to:

• Execute tests using automated requests and workflows.
• Define, develop, test, and observe an API using a version control system.
• Generate dynamic data in a request.
• Document and organize tests in collections for team revision.

This instructor-led, live training in Greece (online or onsite) is aimed at developers and testers who wish to perform test automation using C# and Selenium.

By the end of this training, participants will be able to:

• Install and configure Selenium WebDriver.
• Write tests using Selenium, C#, and Nunit with Visual Studio IDE.
• Run C# Selenium test automation.

This instructor-led, live training in Greece (online or onsite) introduces participants to automated testing with Selenium WebDriver and C# in Visual Studio. If you do not have C# programming experience or wish to brush up on C#, please check out the course: C# for Automation Test Engineers.

This training program equips participants with the skills to manage testing initiatives using the Selenium test suite and implement continuous testing via Jenkins.

Target Audience:

• Software test engineers
• Software developers engaged in agile development
• Release managers
• QA engineers

By the conclusion of the Selenium training, delegates will be able to:

• Apply the Selenium test suite effectively in real-world projects
• Perform cross-browser testing using Selenium
• Distribute tests via Selenium Grid
• Execute regression tests with Selenium in Jenkins
• Generate test reports and periodic summaries using Jenkins

Selenium is a free and open-source framework designed for automating web application testing across various browsers. With the release of Selenium 4, users gain access to enhanced WebDriver APIs, native relative locators, and better Grid support. Python complements Selenium well due to its simplicity and robust integration with testing frameworks such as Pytest, making it an excellent choice for creating scalable and easy-to-maintain test automation suites.

This instructor-led live training (available online or on-site) is designed for testers and developers at the beginner to intermediate level who want to leverage Selenium and Python to automate web application testing in practical, real-world scenarios.

Upon completion of this training, participants will be able to:

• Install and configure Selenium with Python within a testing environment.
• Create robust test automation scripts using Selenium WebDriver and Pytest.
• Utilize the Page Object Model (POM) to develop maintainable test frameworks.
• Execute tests across multiple browsers using Selenium Grid.
• Integrate automated tests into CI/CD pipelines.
• Troubleshoot common issues and apply best practices to ensure automation stability.

Course Format

• Interactive lectures and discussions.
• Numerous exercises and practical activities.
• Hands-on implementation in a live lab environment.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

This course offers comprehensive training on managing testing initiatives, alongside practical experience in web application testing, functional test automation, and cross-browser testing utilizing the Selenium test framework.

The primary audience for this course includes software quality assurance engineers and manual testers.

By the end of the training, participants will be equipped to proficiently apply Selenium WebDriver in real-world project scenarios.

In this instructor-led live training conducted in Greece, participants will learn how to utilize TestComplete’s features, including its test object model, checkpoints, name mapping, and user interface, to perform automated testing on desktop, web, and mobile applications.

By the end of this training, participants will be able to:

• Create, record, and run functional tests.
• Build a scalable and maintainable test framework.
• Create checkpoints, adjust tests for multiple devices, and analyze test results.
• Use TestComplete's script extensions.