Course Outline
- Fundamental concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is intended for individuals who possess:
- A current ITIL® 4 Foundation certification
The training readies participants for the official ITIL® 5 Foundation Bridge certification exam, which is included in the program. This certification validates updated proficiency in the ITIL framework and promotes ongoing professional growth in service management.
Participant Preparation
Candidates are required to hold a valid ITIL® 4 Foundation certificate. No prior preparation is needed before joining the course.
Assessment Procedure
Participants are provided with an exam voucher that remains valid for six months, offering flexibility in choosing an appropriate test date.
Following the training, participants will receive guidance on registering for the exam. Scheduling is managed directly via the PeopleCert platform using a personal account. The exam is taken online with remote proctoring. A PeopleCert invigilator oversees the session via webcam and a secure connection. Prior to the start, participants must confirm their identity and present their environment to adhere to exam protocols.
Exam Specifications
- Duration: 30 minutes
- Format: Multiple-choice test (20 questions)
- Passing threshold: 65% (minimum of 13 correct answers)
- Resources: Closed-book assessment
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
