KAIZEN Training Course

Concepts

• The Value of Kaizen
• Kaizen and Management
• Kaizen and Total Quality Control (TQC)
• Kaizen and the Suggestion System
• Kaizen and Competition
• Process-Oriented Management versus Result-Oriented Management

East-West Comparison

• Kaizen versus Innovation
• Kaizen and Measurement

TQC-Driven Kaizen

• Quality Control — The Quality of Managers
• Quality Control Methods: Japanese versus Western Approaches
• Adhering to the PDCA Cycle
• Grassroots Kaizen

Practical Application

• Kaizen Led by Management
• Kaizen Infrastructure
• Kaizen Led by Teams
• Kaizen Led by Individuals

Management

• Cross-Functional Management
• Policy Deployment
• Quality Deployment
• Total Productive Maintenance

Problem-Solving Approaches

• Problems in Management
• The Relationship between Kaizen Activities and Labor Relations
• Labor Relations: Adversaries or Allies?
• Senior Management Commitment

Transforming Corporate Culture

• Customers: The Ultimate Arbiter of Quality
• Supplier Relationships Transforming Corporate Culture: The Challenges Facing the West.

Case Studies