Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Foundations of Mobile Subscriber Services
- Subscriber categories and profiles
- Service types: voice, SMS, data, and value-added services
- Subscriber lifecycle events and their signaling effects
The Role of OSS and NetAct
- OSS functions within performance management
- NetAct: objectives and key components
- Data transmission from network elements to NetAct
Key Performance Indicators — Core Concepts
- KPI classifications: availability, accessibility, retainability, and integrity
- Basics of KPI calculation and aggregation intervals
- Thresholds, alarms, and SLA compliance
NetAct KPI Suite — Voice and Signaling
- Call setup success rate and call drop rate
- SS7/Sigtran signaling KPIs
- Busy hour metrics and dimensioning KPIs
NetAct KPI Suite — Data and Throughput
- Data session establishment and throughput KPIs
- Latency, jitter, and packet loss indicators
- Subscriber experience KPIs (e.g., per-subscriber throughput)
KPI Analysis and Root Cause Identification
- Trend analysis and baseline identification
- Correlating KPIs across different layers (RAN, transport, core)
- Using KPIs to pinpoint congestion, configuration, or hardware issues
Reporting, Dashboards, and Alarm Management
- Creating effective KPI dashboards
- Generating reports tailored to stakeholder needs
- Alarm tuning and strategies for reducing noise
Troubleshooting Procedures with NetAct Data
- Detailed troubleshooting playbook
- Practical exercises: voice call failures and data throughput issues
- Criteria for validating and closing incidents
Operational Best Practices and KPI Governance
- KPI ownership and governance frameworks
- Change management and assessing KPI impact
- Continuous improvement and the KPI lifecycle
Conclusion and Future Directions
Requirements
- Fundamental understanding of mobile network architecture
- Working knowledge of OSS/BSS concepts
- Basic familiarity with performance monitoring terminology
Target Audience
- Network operations and performance engineers
- OSS analysts and NOC personnel
- Telecom planners and service assurance teams
14 Hours