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Course Outline

Foundations of Mobile Subscriber Services

  • Subscriber categories and profiles
  • Service types: voice, SMS, data, and value-added services
  • Subscriber lifecycle events and their signaling effects

The Role of OSS and NetAct

  • OSS functions within performance management
  • NetAct: objectives and key components
  • Data transmission from network elements to NetAct

Key Performance Indicators — Core Concepts

  • KPI classifications: availability, accessibility, retainability, and integrity
  • Basics of KPI calculation and aggregation intervals
  • Thresholds, alarms, and SLA compliance

NetAct KPI Suite — Voice and Signaling

  • Call setup success rate and call drop rate
  • SS7/Sigtran signaling KPIs
  • Busy hour metrics and dimensioning KPIs

NetAct KPI Suite — Data and Throughput

  • Data session establishment and throughput KPIs
  • Latency, jitter, and packet loss indicators
  • Subscriber experience KPIs (e.g., per-subscriber throughput)

KPI Analysis and Root Cause Identification

  • Trend analysis and baseline identification
  • Correlating KPIs across different layers (RAN, transport, core)
  • Using KPIs to pinpoint congestion, configuration, or hardware issues

Reporting, Dashboards, and Alarm Management

  • Creating effective KPI dashboards
  • Generating reports tailored to stakeholder needs
  • Alarm tuning and strategies for reducing noise

Troubleshooting Procedures with NetAct Data

  • Detailed troubleshooting playbook
  • Practical exercises: voice call failures and data throughput issues
  • Criteria for validating and closing incidents

Operational Best Practices and KPI Governance

  • KPI ownership and governance frameworks
  • Change management and assessing KPI impact
  • Continuous improvement and the KPI lifecycle

Conclusion and Future Directions

Requirements

  • Fundamental understanding of mobile network architecture
  • Working knowledge of OSS/BSS concepts
  • Basic familiarity with performance monitoring terminology

Target Audience

  • Network operations and performance engineers
  • OSS analysts and NOC personnel
  • Telecom planners and service assurance teams
 14 Hours

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