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Course Outline

Understanding Ourselves and Others

  • Recognising that when we ask others to attend a meeting, we are imposing our priorities upon them
  • Exploring what drives our behaviour
  • Considering whether we are aware of how our behaviour affects others: do they always respond as we wish, and as they should? If not, why not…?

The Process for Managing Meetings

  • Evaluating whether a meeting is necessary, exploring alternatives, and determining if any alternatives are preferable
  • Managing the process for calling, running, and preparing for meetings:
    • Creating a meaningful agenda that outlines meeting objectives, topics to be covered, and suggested timings
    • Inviting only the necessary participants – and no one else
    • Managing the meeting: allowing only relevant contributions (while carefully distinguishing between relevant and irrelevant input); staying on the agenda; keeping to time
    • Creating outputs: not necessarily detailed minutes, but at least clear action points
    • Arranging follow-up meetings as needed

Attending Meetings

  • Determining whether attendance is required for all invited meetings
  • Deciding whether or not to attend specific meetings
  • Identifying valid justifications for declining attendance
  • Understanding what activities are appropriate during a meeting in relation to attendees, subject matter, and timings

Other Personal Efficiency and Time Management Issues

  • Setting and adhering to personal and professional objectives
  • Work prioritisation:
    • Determining what needs to be done
    • Prioritising these activities effectively
  • Employee-imposed time: Are my staff and colleagues working for me, or am I working for them…?
  • Time bandits: What else steals my time, and what can I do about it?
    • Emails
    • Telephone calls
    • Unplanned interruptions
    • Displacement activities: such as procrastination…
    • Other factors…
  • Effective delegation
  • Assertiveness: seeking compromise and learning to say "no" effectively
 7 Hours

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