Project Planning 101 Training Course

This instructor-led, live training in Greece (online or onsite) is designed for advanced professionals aiming to master ClickUp's reporting and dashboard features to drive data-driven decision-making and optimize workflows.

By the end of this training, participants will be able to:

• Create and customize advanced dashboards in ClickUp.
• Use ClickUp's reporting tools to track key performance indicators (KPIs).
• Automate data collection and visualization.
• Integrate external data sources for comprehensive analytics.
• Optimize dashboards for team collaboration and executive reporting.

This program offers comprehensive guidance on the responsibilities of the Process Owner, enabling participants to articulate their activities within the context of process management. It delivers the necessary education to oversee the design, re-engineering, and enhancement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. Participants acquire the skills to apply Scrum practices to Process Owner duties and utilize Agile and Lean principles to establish 'just enough' processes while ensuring that process performance remains continuously aligned with overarching business objectives.

Discover how to leverage Agile Service Management to enhance the customer value generated by your processes and to thrive in a fast-paced, disruptive market. A Certified Agile Service Manager serves as the functional equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can embed agile thinking throughout the entire IT organization, forming the foundation of a robust DevOps culture.

This instructor-led live training in Greece (online or onsite) is designed for intermediate professionals aiming to enhance workflow efficiency through ClickUp’s automation and integration features.

Upon completion of this training, participants will be able to:

• Grasp ClickUp’s automation capabilities and applicable scenarios.
• Design and manage automations to streamline operational workflows.
• Connect ClickUp with third-party platforms such as Slack, Google Drive, and Zapier.
• Configure triggers, conditions, and actions for automated task management.
• Enhance team collaboration through effective automation and integrations.

This instructor-led, live training in Greece (online or onsite) is aimed at intermediate-level professionals who wish to apply Agile project management principles using ClickUp’s features.

By the end of this training, participants will be able to:

• Set up and configure ClickUp for Agile project management.
• Manage sprints, backlogs, and epics effectively.
• Leverage ClickUp’s Kanban, List, and Timeline views for Agile workflows.
• Track team velocity, burndown charts, and performance metrics.
• Automate Agile processes to improve efficiency.
• Integrate ClickUp with other Agile development tools.

This instructor-led, live training held in Greece (online or onsite) is designed for advanced professionals who want to customize ClickUp for business operations, improve process efficiency, and implement automation for scalable workflows.

Upon completion of this training, participants will be able to:

• Customize ClickUp’s workspaces, views, and templates for business operations.
• Develop and optimize workflows for process management.
• Implement advanced automation for repetitive tasks.
• Integrate ClickUp with other business tools and data sources.
• Monitor and analyze process efficiency using ClickUp reporting.

This instructor-led, live training in Greece (online or onsite) is designed for advanced professionals looking to utilize ClickUp for managing large-scale projects, fostering cross-functional teamwork, and driving enterprise-wide efficiency.

Upon completion of this training, participants will be able to:

• Deploy ClickUp at an enterprise level using industry best practices.
• Organize workspaces, spaces, and projects effectively for large teams.
• Utilize advanced reporting and dashboards to gain executive-level insights.
• Automate processes and integrate ClickUp with existing enterprise systems.
• Strengthen governance, compliance, and security protocols within ClickUp.

This instructor-led, live training in Greece (online or onsite) is tailored for beginner-level professionals eager to master the core principles of ClickUp for managing tasks and projects, as well as enhancing personal productivity.

Upon completion of this training, participants will be able to:

• Effectively navigate ClickUp’s interface and understand its workspace architecture.
• Create and oversee tasks, lists, and projects with efficiency.
• Leverage diverse views such as List, Board, and Calendar to improve organization.
• Employ productivity tools like priority levels, tags, and custom statuses.
• Collaborate seamlessly through comments, mentions, and shared spaces.
• Establish personal productivity workflows to handle daily responsibilities.

This instructor-led, live training in Greece (online or onsite) guides participants through the deployment of a JIRA instance. The course covers advanced JIRA usage, including installation, configuration, upgrading, and migration. Participants will learn how to customize JIRA for their projects, manage users, groups, and project roles, configure dashboards, define emails and notifications, apply security schemes, manage permissions, and troubleshoot issues. Additionally, the training includes installing and customizing JIRA Service Desk, setting up a knowledge base, managing service desk users, and collaboratively handling service requests.

Upon completion of this training, participants will be able to:

• Gain a comprehensive understanding of JIRA administration.
• Tailor JIRA to meet specific business requirements.
• Configure JIRA emails and notification settings.
• Oversee and assign users, groups, and project roles.
• Administer JIRA permissions and security schemes.
• Conduct JIRA troubleshooting.
• Deploy and customize JIRA Service Desk.

This instructor-led live training in Greece explores JIRA's advanced capabilities, including the creation and management of various JIRA projects, the application of JIRA for agile workflows, the configuration of agile boards, and the management of built-in and custom fields. Attendees will learn to create and manage screens and filters, perform basic and advanced issue searches, apply screen schemes, manage and update workflows, configure and apply workflow schemes, and execute analysis and report generation.

By the conclusion of this training, participants will be equipped to:

• Manage issues effectively.
• Create and run Scrum and Kanban projects.
• Manage built-in and custom fields.
• Understand and manage business processes, workflows and workflow schemes.
• Perform basic and advanced searches and analysis.
• Generate and review reports.

This instructor-led, live training in Greece introduces JIRA's approach to software planning, tracking and releasing as it walks participants through the creation and management of a JIRA project.

By the end of this training, participants will be able to:

• Understand concepts and functionality behind JIRA's user interface and workflows.
• Add, modify, clone, link, and prioritize issues.
• Progress issues through the entire workflow.
• Perform searches.
• Manage and customize screens and filters.

This instructor-led live training in Greece (online or onsite) is designed for intermediate-level business analysts who wish to learn the tools and techniques of business analysis and prepare for the PMI-PBA exam.

By the end of this training, participants will be able to:

• Learn the tools, techniques, and practices of business analysis as outlined by PMI.
• Master the five domains of business analysis.
• Develop practical skills for identifying stakeholders' needs, managing requirements, and ensuring successful project outcomes.
• Understand the PMI-PBA certification process and prepare for the certification exam.

This training prepares participants for the Project Management Professional (PMP®) certification exam. Upon completion, every participant receives a certificate confirming attendance in the 35-hour PMP-Prep course.

Target Audience:

• Experienced project managers looking to enhance their qualifications and validate them internationally with the prestigious PMP® certification.
• Less experienced project managers and team members who wish to expand their knowledge and improve their project management skills.
• Middle and senior managers seeking to broaden their competencies in managing and supervising projects.
• Professionals with project management experience who aim to further develop their skills.

Training Objectives:

• Provide comprehensive preparation for obtaining the Project Management Professional (PMP®) certification by systematizing existing knowledge and familiarizing participants with the specifics of the PMP® exam.
• Fulfill the formal prerequisite for PMP® exam admission, specifically the requirement of 35 contact hours of project management education.
• Introduce the practices, techniques, and tools essential to project management.

Format of the Course:

• Presentations on key project management topics.
• Questions and quizzes related to PMP® exam subjects.
• Analysis of questions typical of the PMP® certification exam.

This instructor-led, live training in Greece (online or on-site) is designed for project managers who wish to manage projects with Trello.

By the end of this training, participants will be able to:

• Manage and track tasks to improve project workflows and boost team productivity.
• Add functionality and extensions not included in the standard Trello for tracking the progress of complex projects.
• Organize multiple projects with Trello.

This programme is tailored for organisations aiming to streamline their operations by connecting various digital platforms utilised in day-to-day activities, including Trello, QuickBooks, Google Workspace, and the WhatsApp API.

This instructor-led, live training (available online or onsite) leads participants through the process of linking and automating workflows, thereby enhancing project and financial oversight and centralising information to support better decision-making.

Upon completion of this training, participants will be capable of:

• Connecting and automating workflows across Trello, QuickBooks, and Google Workspace.
• Integrating WhatsApp API communication into operational workflows.
• Designing multi-platform automation systems focused on efficiency and control.
• Implementing security and monitoring policies for active integrations.
• Documenting and maintaining automated processes in operation.

Course Format

• Conceptual explanations and guided demonstrations.
• Practical exercises applied to real-world operational scenarios.
• Hands-on practice using company-specific data and tools.

Course Customization Options

• Adapting the content to the company’s specific platforms and processes.
• Including additional tools such as Zapier, Make/Integromat, or Power Automate.
• Analyzing and designing real data integration flows.