These ITIL® training courses utilize interactive, hands-on exercises to illustrate effective methods for managing IT services, ultimately enabling you to provide enhanced value to your customers.
Take Metro Line 3 (M3) from Airport toward Dimotiko Theatro.
Get off at Evangelismos.
The address is on Vasilissis Sofias Avenue, very close to the station. Evangelismos station is directly on the avenue.
Allow roughly 40–50 minutes total, depending on waiting/walking time.
From Athens Central Railway Station (Larissa Station)
Take the metro to Syntagma and change to Line 3 toward Doukissis Plakentias/Airport.
Get off at Evangelismos.
Walk to No. 46.
By bus
There are several buses running along Vasilissis Sofias Avenue. Nearby stops include Rigilis Street and Syntagma, while the Evangelismos area is served by multiple bus routes.
The metro is generally the simplest option, especially if you're arriving with luggage.
This instructor-led, live training in Athens (online or on-site) is designed for intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.
By the end of this training, participants will be able to:
Understand key concepts and structure of ITIL 4.
Apply service design and architecture practices aligned with ITIL 4 principles.
Implement effective delivery and sustainability of ICT services.
Evaluate real-world cases and simulate ITSM practices.
This program is tailored for professionals who have already achieved ITIL® 4 Foundation certification and are looking to refresh their skills in line with the latest ITIL® 5 framework. The course offers a streamlined pathway, focusing on the significant distinctions, novel concepts, and broadened practices present in ITIL® 5.
Targeted at IT staff and management in Athens, this course offers a comprehensive overview of IT Service Management and prepares candidates for the ITIL 4 Foundation exam by covering essential concepts, guiding principles, and practices to optimize value delivery.
This training provides a thorough introduction to ITIL® 5, the current framework for managing digital products and services in today’s rapidly evolving landscape. It grants learners a strong foundation in how organizations can generate value through streamlined service management and collaboration.
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Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
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