ITIL® Training in Patras

This instructor-led, live training in Patras (online or on-site) is designed for intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.

By the end of this training, participants will be able to:

• Understand key concepts and structure of ITIL 4.
• Apply service design and architecture practices aligned with ITIL 4 principles.
• Implement effective delivery and sustainability of ICT services.
• Evaluate real-world cases and simulate ITSM practices.

Designed for professionals who already hold an ITIL® 4 Foundation certification, this course facilitates the transition to the latest ITIL® 5 framework.
It offers a streamlined and efficient update, emphasising the key distinctions, novel concepts, and expanded practices introduced in ITIL® 5.

This program is tailored for individuals seeking to understand IT Service Management in order to deliver enhanced value to customers. It is ideal for all IT personnel and management teams, as well as clients who collaborate closely with IT to fulfill business needs. Additionally, this course is designed for students aiming to achieve ITIL® 4 Foundation certification and wishing to prepare for the corresponding exam.

The ITIL 4® Foundation allows candidates to examine IT Service Management through an end-to-end operational model focused on creating, delivering, and continuously improving tech-enabled products and services.

ITIL 4® Foundation equips candidates with:

• A holistic approach to facilitating the co-creation of value with customers and other stakeholders via products and services
• The guiding principles of ITIL 4®
• The four dimensions of Service Management
• Essential concepts from Lean, Agile, and DevOps, along with their significance in delivering business value
• An understanding of how ITIL practices outlined in ITIL 4® preserve the value and importance of current ITIL® processes while expanding to integrate with various areas of service management and IT, spanning from demand to value.

Who is ITIL 4® Foundation for:

ITIL 4® Foundation is suitable for individuals requiring a fundamental understanding of the ITIL® framework and its application in enhancing IT service management quality within an organization. This certification is also relevant for IT professionals working in organizations that have adopted ITIL®, enabling them to contribute effectively to the overall service improvement program.

ITIL 4® continues to support the ITSM community while extending to a broader range of professionals in the digital landscape, guiding how IT interfaces with and leads broader business strategies.

This program offers a thorough introduction to ITIL® 5, the contemporary framework designed for managing digital products and services in today's dynamic business landscape. It empowers participants with a robust grasp of how organisations can generate value through proficient service management and collaborative efforts.