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Course Outline

Introduction to Artificial Intelligence

  • Clarifying what AI is and what it is not.
  • Key concepts: automation, machine learning, and natural language processing.
  • Examples of AI tools utilised in daily business operations.

AI in the Workplace

  • Benefits of employing AI for administrative and analytical tasks.
  • Common AI-powered tools for productivity (such as ChatGPT, Copilot, Bard, etc.).
  • Case studies illustrating AI applications in finance, logistics, and management support.

Practical Use of ChatGPT

  • Drafting professional emails and reports.
  • Summarising information and generating meeting notes.
  • Facilitating brainstorming and idea generation through effective prompts.

Utilising Microsoft Copilot for Productivity

  • Integrating Copilot with Microsoft 365 applications (Word, Excel, Outlook).
  • Automating document creation and data analysis.
  • Collaborative AI assistance during meetings and presentations.

Automation and Prompting Techniques

  • Strategies for writing effective prompts to achieve accurate AI responses.
  • Developing automation scripts using plain-language AI prompts.
  • Workflow examples for streamlining repetitive administrative tasks.

Responsible AI Use and Data Privacy

  • Understanding AI limitations and avoiding overreliance on automation.
  • Handling sensitive data and protecting privacy.
  • Ethical use of AI and adherence to organisational policies.

Hands-on Practice

  • Simulated tasks using ChatGPT and Copilot.
  • Team exercises for identifying automation opportunities.
  • Developing an action plan for the responsible adoption of AI in daily operations.

Summary and Next Steps

Requirements

  • Basic familiarity with office applications and online tools.
  • Experience with day-to-day workplace digital communication.
  • A strong interest in enhancing productivity through technology.

Audience

  • Non-technical and business personnel (including finance, logistics, administration, trading, etc.).
  • Managers and team leads.
  • Professionals aiming to apply AI tools safely and efficiently.
 7 Hours

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