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Course Outline
Introduction and Overview
The foundations and rationale of business process re-engineering (BPR)
- Enhancing competitive advantage through comprehensive redesign
- The imperative for re-engineering
- Defining the scope of re-engineering, including what it entails and excludes
- Concentrating on the business process
- Realising objectives of cost efficiency and revenue growth
Utilising the established CLAMBRE/UML framework for re-engineering
- Modelling conventions: UML and BPMN
- Distinguishing customers from stakeholders
- Recognising activities and information architecture
- Applying creative, right-brain thinking
Focus on the Customer
Examining the customer interface
- Broadening customer roles via aggregation
- Refining customer classifications through generalisation
- Creating a precise customer profile
Recording customer values and requirements
- Differentiating service delivery from product provision
- Measuring customer satisfaction across quality, flexibility, speed, cost, and service
- Classifying customer relationships using the PRIDE checklist
- Evaluating the extent to which the business process fulfils customer needs
Modeling the Business Process
Identifying processes suitable for re-engineering
- Revealing core business processes
- Selecting appropriate metrics to evaluate process performance
- Detecting antipatterns in business processes
- Presentation of insights to senior leadership
Defining worker roles and duties
- Identifying role inconsistencies using cross-reference matrices
- Mapping business processes via UML activity diagrams
- Distributing activities across roles
Analyzing the Business Process
Elaborating on business processes
- Selecting suitable UML tools
- Defining process scope using UML use case diagrams
- Identifying key business actors
- Modeling alternative workflows
- Highlighting inefficient business activities
Investigating the business structure
- Re-examining organisational infrastructure
- Mapping information flow using class diagrams
- Applying UML business stereotypes
- Defining process architecture with communication diagrams
- Eliminating rigid structural constraints
Redesigning the Business Process
Maximising the value of information technology
- Web-based technologies
- Engagement through social platforms
- Architecting sustainable business systems
- Business intelligence solutions
- Enterprise Information Systems
Revisiting customer-process interfaces
- Tailoring business processes to serve specific customer segments
- Integrating and leveraging technology opportunities
- Customising the process experience
- Satisfying and surpassing customer expectations
Developing the new process based on best business practices
- Implementing business patterns
- Addressing process anomalies
- Evaluating strategic options
- Ensuring robust and reliable information management
Implementing the Re-engineered Process
- Reskilling the workforce
- Aligning metrics with customer satisfaction
- Facilitating continuous process improvement
- Tracking and evaluating outcomes
- Demonstrating success
21 Hours
Testimonials (3)
What I like the most about the training was the detailed discussion and the Exercises.
Kevin Roi Rimpos - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
The exercises and real life examples
Gracielle Ellaine Pagaduan - Century Pacific Food Inc.
Course - Business Process Re-engineering for Competitive Advantage
Learning more about the subject matter
