Microsoft Dynamics 365 Customer Service Training Course

This instructor-led session on Greece delves into warehouse operations within Dynamics 365 Business Central. Learners will gain skills in managing inventory, integrating Warehouse Insight for mobile task execution, and applying license plating techniques. It is specifically designed for teams looking to optimize their ERP workflows through practical, hands-on experience.

This instructor-led live training in Greece (online or onsite) is targeted at business analysts seeking to optimise marketing and sales processes using Microsoft Dynamics 365.

By the end of the course, participants will be able to:

• Employ different Microsoft Dynamics 365 modules to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure various common data models, such as records, segment charts, and others.
• Automate processes via Microsoft Flow integration.

This instructor-led, live training in Greece (online or on-site) is designed for beginner to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, enhance report generation capabilities, and maximise the potential of Dynamics 365 for financial operations.

Upon completion of this training, participants will be able to:

• Navigate and customise the Dynamics 365 Finance and Operations interface.
• Generate and analyse financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows to improve operational efficiency.

This instructor-led, live training in Greece (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training held in Greece explores the essential concepts and practical fundamentals of Microsoft Dynamics 365 Customer Service. It supports intermediate users in deploying omnichannel tools, configuring case automation, and crafting personalized support experiences.

This live, instructor-led training in Greece (delivered online or on-site) is designed for intermediate customer experience analysts and marketing operations professionals seeking to use Dynamics 365 Customer Insights to unify customer data and execute targeted, compliant customer journeys.

By the end of the session, participants will be capable of connecting and unifying data sources, creating segments and metrics, building and publishing journeys, and monitoring and troubleshooting outcomes.

This instructor-led, live training in Greece (online or onsite) is designed for participants at the beginner to intermediate level who aim to harness the MS Dynamics 365 Sales Insights module to develop smarter sales strategies and boost customer engagement.

Upon completing this training, participants will be capable of:

• Grasping the features and advantages offered by the Sales Insights module.
• Utilizing AI-driven analytics to elevate sales results.
• Customizing and configuring the module to suit specific business requirements.
• Applying insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrating Sales Insights with other Dynamics 365 modules and third-party applications.

This live, instructor-led session for Greece provides a functional deep dive into Microsoft Dynamics 365 F&O for Finance and Supply Chain. It addresses core configuration, vendor administration, and inventory workflows, empowering advanced users to develop practical skills applicable to real-world ERP contexts.

This live, instructor-led session in Greece focuses on the core principles and practical fundamentals of Dynamics 365 F&O. It is designed to empower developers and support staff with the practical skills necessary to customize ERP functionality, integrate systems effectively, and sustain solutions within a professional business environment.