Microsoft Dynamics 365 F&O – Development and Technical Support Training Course

Microsoft Dynamics 365 Business Central (BC) serves as a contemporary ERP solution designed to support comprehensive business operations, including inventory and warehouse management. By leveraging advanced integration capabilities and add-ons such as Warehouse Insight, BC facilitates efficient warehouse processes, license plating, and operational automation across the entire enterprise.

This instructor-led, live training—available either online or on-site—is designed for intermediate-level warehouse operations teams, ERP consultants, and systems professionals aiming to implement or optimize warehouse management within Dynamics 365 Business Central. The course focuses on best practices, mobile device utilization, and seamless integration workflows.

Upon completion of this training, participants will be able to:

• Configure and manage warehouse operations within Dynamics 365 Business Central.
• Utilize Warehouse Insight for real-time, mobile-driven execution of warehouse tasks.
• Implement license plating and traceability mechanisms to strengthen inventory control.
• Integrate equipment calibration, test requests, and quality control procedures into ERP workflows.

Course Format

• Interactive lectures and discussions.
• Extensive exercises and practical application.
• Hands-on implementation in a live laboratory environment.

Course Customization Options

• To arrange customized training for this course, please contact us directly.

This instructor-led live training in Greece (online or onsite) is targeted at business analysts seeking to optimise marketing and sales processes using Microsoft Dynamics 365.

By the end of the course, participants will be able to:

• Employ different Microsoft Dynamics 365 modules to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure various common data models, such as records, segment charts, and others.
• Automate processes via Microsoft Flow integration.

This instructor-led, live training in Greece (online or onsite) targets intermediate business analysts who wish to spearhead initiatives for ongoing business process improvement and system enhancements within their organisations.

By the end of this training, participants will be able to:

• Develop a thorough understanding of Dynamics 365.
• Set up, configure, and oversee various Dynamics 365 components.
• Evaluate current business processes and propose optimisation strategies using Dynamics 365 features.
• Handle migrations and updates within the Dynamics 365 environment.

This instructor-led, live training in Greece (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Customer Service.
• Set up and configure the D365 Customer Service environment.
• Manage customer interactions and cases efficiently.
• Utilise analytics to improve service delivery.
• Integrate Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Greece (online or on-site) is designed for beginner to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, enhance report generation capabilities, and maximise the potential of Dynamics 365 for financial operations.

Upon completion of this training, participants will be able to:

• Navigate and customise the Dynamics 365 Finance and Operations interface.
• Generate and analyse financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows to improve operational efficiency.

This instructor-led, live training in Greece (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

Microsoft Dynamics 365 Customer Service offers a robust solution for handling customer support, service operations, and omnichannel engagement.

This instructor-led live training, available either online or onsite, targets intermediate-level users looking to implement and configure customer service solutions using Dynamics 365 Customer Service.

Upon completing this training, participants will be able to:

• Configure and manage case automation, queues, and routing logic.
• Deploy omnichannel tools such as chat, SMS, and the agent workspace.
• Design personalized customer experiences through surveys and analytics.
• Integrate AI assistants and IoT devices to facilitate proactive support scenarios.

Format of the Course

• Interactive lecture and discussion.
• Abundant exercises and practice sessions.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led, live training in Greece (online or on-site) targets intermediate-level customer experience analysts and marketing operations professionals who wish to use Dynamics 365 Customer Insights to unify customer data and deliver targeted, compliant customer journeys.

By the end of this training, participants will be able to: connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot results.

This instructor-led, live training in Greece (online or onsite) is designed for participants at the beginner to intermediate level who aim to harness the MS Dynamics 365 Sales Insights module to develop smarter sales strategies and boost customer engagement.

Upon completing this training, participants will be capable of:

• Grasping the features and advantages offered by the Sales Insights module.
• Utilizing AI-driven analytics to elevate sales results.
• Customizing and configuring the module to suit specific business requirements.
• Applying insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrating Sales Insights with other Dynamics 365 modules and third-party applications.

Microsoft Dynamics 365 Finance & Operations is an enterprise-grade ERP platform designed to manage global financials, supply chain operations, and logistics.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level ERP users and internal support teams who need to understand the functional capabilities of Microsoft Dynamics 365 F&O in the Finance and Supply Chain modules.

Upon completing this training, participants will be able to:

• Navigate and configure core Finance and SCM functionalities.
• Manage vendor, customer, and tax information within the system.
• Create and track purchase orders, invoices, and payments.
• Operate inventory and logistics workflows through the platform.
• Understand key process flows in procurement and accounting.
• Support business users through functional configuration and error handling.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.