Soft Skills for Commercial Management Teams Training Course

This highly interactive course features individual and group discussions alongside practical skills exercises, empowering delegates to exchange ideas and elevate their competencies.

Audience

Anyone seeking to improve their assertiveness capabilities

Aim

The course is designed to boost confidence and enhance the delegate's ability to communicate with both colleagues and customers in a confident and assertive manner.

Objectives

Upon completion of the programme, participants will be able to:

• Identify and overcome obstacles to assertive behaviour
• Recognise assertive traits in themselves and others, and learn effective strategies to manage them
• Communicate effectively with diverse audiences to achieve mutually beneficial outcomes wherever possible
• Handle challenging situations efficiently

Goal

This training aims to review and enhance the competencies required to meet business objectives, both in individual tasks and team collaboration. Participants will acquire key skills such as:

• Developing an effective communication style with others
• Practically analyzing communication barriers and learning active techniques to prevent them
• Building supportive collaborative relationships
• Enhancing effective teamwork
• Gaining awareness of mutual influence between team members and the team as a whole
• Mastering various techniques for conflict management
• Modifying attitudes and behaviors to adopt constructive approaches, such as assertive postures

Methodology

The training is designed to be highly interactive, with participants engaging for over 80% of the time. Each session follows a consistent dynamic: starting with exercises to build awareness, followed by a mini-lecture on relevant techniques (knowledge acquisition), and concluding with practice of new tactics and skills. After each session, participants receive supporting materials to reinforce the topics discussed.

Practical materials are supplemented with mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the activities performed during the training.

Purpose of training:

Designed for individuals striving to handle conflict situations effectively and efficiently. This training is ideal for those seeking to enhance their skills in leveraging conflict to strengthen team dynamics and aiming to master the strategies, methods, and techniques required for effective conflict management.

Benefits of training course:

Participants will learn to apply methods and techniques for resolving conflicts, manage disputes effectively, and communicate proficiently during contentious situations. The course covers the skillful analysis of party needs and problem formulation, alongside the application of stress management, emotional regulation, and assertiveness techniques to resolve such conflicts.

Skills acquired during the training:

• Effective communication during conflict situations
• Identification of conflict sources
• Analysis of the needs of conflict parties and precise problem formulation
• Application of methods and techniques to resolve conflicts
• Understanding the principles of assertiveness and emotional management in conflict resolution
• Application of assertive resistance principles
• Appropriate conduct during conflicts
• Implementation of stress management and emotional regulation techniques

Training method:

Lectures, simulations, case studies, role-playing, and participant feedback

A customer care strategy is instrumental in fostering customer satisfaction, enabling you to retain loyal clients and boost repeat business. By providing high-quality customer service, you build client trust, enhance your company's reputation, and strengthen your market competitiveness. This course concentrates on the strategies and skills necessary for establishing long-term customer relationships through the development of valuable and effective customer-care approaches. Satisfied customers often become voluntary brand ambassadors through word-of-mouth and storytelling, making them highly likely to recommend your services to others. This workshop also equips participants with the ability to communicate effectively, appropriately, and clearly in all scenarios.

OBJECTIVES

• Developing competencies in professional customer care
• Improving communication efficiency with customers
• Gaining insight into the underlying needs and expectations of customers
• Building strong and sustainable client relationships
• Enhancing the company’s positive image in the market
• Identifying, reducing, and overcoming objections and barriers
• Understanding personalities and communication preferences when interacting with clients
• Establishing the ability to create an open environment for communication
• Developing skills to communicate clearly and effectively
• Identifying barriers to effective communication
• Mastering body language and non-verbal communication

METHODS

• Role-playing
• Self-assessment tests
• Group exercises
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARNING OUTCOMES

Upon completion of this course, participants will be able to:

• Adopt a focused customer care strategy
• Identify key customer issues
• Build the professional image of the company
• Adapt to specific customer behaviour styles
• Increase customer loyalty through exceptional customer service
• Develop communication abilities with clients
• Use techniques to build relationships
• Develop a personal action plan to improve customer service skills
• Show gestures of generosity and high quality customer care
• Use techniques to deal with difficult situations
• Recognise barriers to the delivery of outstanding customer service

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience​.

This instructor-led, live training in Greece (online or onsite) is designed for beginner to intermediate professionals and managers who wish to strengthen their critical thinking, decision-making, and problem-solving abilities in both personal and professional settings.

Upon completion of this training, participants will be able to:

• Recognize biases and logical fallacies in reasoning.
• Apply critical thinking techniques to real-world scenarios.
• Refine decision-making processes through structured analysis.
• Develop problem-solving strategies for complex situations.

This instructor-led, live training in Greece (online or in-person) is designed for hospitality professionals at a beginner to intermediate level who wish to refine their skills to provide superior service.

Upon completion of this training, participants will be able to:

• Acquire comprehensive knowledge and practical skills in formal manners, with a specific emphasis on hosting, dining, and service delivery.
• Comprehend service protocols and the underlying reasons for them, empowering staff to apply these standards with proficiency.
• Elevate the quality of customer service and enhance communication and interpersonal abilities for more effective guest interactions.
• Appreciate diverse cultural norms and sensitivities, guaranteeing respectful and appropriate service for all guests.
• Manage unforeseen circumstances and guest requests with professionalism and efficiency.

Established companies like Pfizer, Hewlett Packard, Dell EMC, and VMware have utilised this programme to refine their influencing style and develop resilient, adaptive responses to workplace challenges. Whether you aim to create high-performing teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme delivers the behavioural precision and strategic alignment required to drive measurable impact.

Participants will move beyond foundational communication skills to master advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.

This instructor-led, live workshop in Greece (online or onsite) is designed for business professionals who wish to integrate mindfulness into their work environment to boost productivity, leadership, and well-being.

By the end of this training, participants will be able to:

• Understand the science and principles behind mindfulness.
• Develop self-awareness to enhance decision-making and leadership skills.
• Improve concentration, productivity, and emotional intelligence.
• Manage workplace stress, uncertainty, and high-pressure situations.
• Foster a positive and collaborative work culture.
• Apply mindfulness techniques to enhance creativity and problem-solving.

This instructor-led, live training in Greece (online or onsite) is designed for managers and executives seeking to apply the appropriate tools, skills, and methodologies to effectively manage remote teams.

Upon completion of this training, participants will be able to:

• Examine remote leadership principles, structures, and essential components to successfully adapt to a remote work environment.
• Foster trust, clarity of goals, company culture, and teamwork to build an effective and productive remote team.
• Utilize existing tools and technologies to enhance virtual communication and collaboration.
• Apply goal-setting and project management methods to assess the performance of a remote team.

Audience

This course is designed for managers, team leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being "stolen" by others
• They cannot complete their daily tasks effectively due to a lack of planning, foresight, or prioritisation

Format of the course

The course combines highly interactive elements, including:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Appreciate the importance of managing meetings effectively – by respecting the time constraints of those invited to attend
• Follow standard processes for calling, managing, and preparing the outputs of meetings
• Gain a broader understanding of how to manage themselves and their time more efficiently: to work smarter, not harder…

The Stress Management & Resilience programme is a hands-on curriculum centred on evidence-based methodologies and reflective exercises designed to assist participants in handling personal stressors, enhancing adaptability, and fostering a greater receptiveness to change and constructive feedback.

Delivered via live instruction, either online or on-site, this training targets beginner-level attendees eager to acquire tangible strategies for stress reduction, engage in reflective activities, and bolster their resilience to excel professionally and support their peers.

Upon completion of this programme, participants will be equipped to:

• Implement straightforward, evidence-backed techniques to alleviate acute stress and enhance daily wellbeing.
• Utilise practical strategies to address personal challenges (such as health, financial, or other matters) that may impact job performance.
• Engage in reflective activities and experiential exercises that promote openness to change and feedback.
• Develop a personalised resilience action plan featuring actionable next steps and coping mechanisms.

Course Format

• Concise interactive sessions that blend theoretical concepts with practical application.
• Experiential activities, guided reflections, and short role-play scenarios.
• Action planning and brief take-home practices to reinforce learning between sessions.

Course Customization Options

• Content can be tailored to suit diverse team cultures, specific stress triggers, or distinct organisational contexts.

This instructor-led live training (online or onsite) is aimed at professionals who wish to understand stress dynamics, learn practical strategies to manage stress, and implement techniques to enhance well-being in the workplace.

By the end of this training, participants will be able to:

• Identify personal and workplace stressors.
• Differentiate between productive and negative stress.
• Apply practical techniques to reduce and manage stress.
• Build resilience through empowerment exercises.

This one-on-one live online training in Greece is designed for anyone seeking to enhance structure and productivity in their work.

By the end of this training, participants will be able to:

• Achieve more in their personal lives.
• Gain better control over their time.
• Restore their ability to focus.
• Plan their weeks with greater effectiveness.
• Develop strategies for managing stress.