Handling Conflict with Confidence Training Course

This instructor-led live training, accessible in Greece (online or onsite), is intended for beginner, intermediate, and advanced professionals aiming to source, attract, and engage international candidates.

By the end of this training, participants will be able to:

• Navigate cultural nuances effectively.
• Comprehend legal and regulatory frameworks.
• Implement global employer branding strategies.
• Leverage global talent sources and recruitment channels.

This instructor-led live training in Greece (online or on-site) is designed for beginner-, intermediate-, and advanced-level professionals seeking to find, attract, and engage with top international talent. 

By the end of this training, participants will be able to:

• Differentiate between Proactive Sourcing and Reactive Recruitment.
• Compare the use of LinkedIn Standard versus LinkedIn Recruiter.
• Master Boolean Search Techniques.
• Effectively pitch opportunities to candidates and collaborate with Hiring Managers.

This instructor-led, live training in Greece (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to discover, learn and transform into a today's top leaders; or companies who wish to train their managers to become today's top leaders.

By the end of this training, participants will be able to:

• Evaluate their Leadership Style
• Explore the Modern Leadership Prototype
• Examine the Responsibilities of a Leader
• Enhance their Leadership Skills
• Serve as a Role Model

This instructor-led, live training in Greece (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to attract top international candidates with minimal effort.  

By the end of this training, participants will be able to:

• Go From a Briefing Call to a SAM
• Design Modern and Catchy Job Descriptions
• Apply Employer Branding & EVP Strategies
• Post Single or Multiple Job ADS
• Receive a Tailored Long-List

This highly interactive course features individual and group discussions alongside practical skills exercises, empowering delegates to exchange ideas and elevate their competencies.

Audience

Anyone seeking to improve their assertiveness capabilities

Aim

The course is designed to boost confidence and enhance the delegate's ability to communicate with both colleagues and customers in a confident and assertive manner.

Objectives

Upon completion of the programme, participants will be able to:

• Identify and overcome obstacles to assertive behaviour
• Recognise assertive traits in themselves and others, and learn effective strategies to manage them
• Communicate effectively with diverse audiences to achieve mutually beneficial outcomes wherever possible
• Handle challenging situations efficiently

This one-day course aims to equip participants with essential mentoring and coaching skills for the workplace. Upon completion, delegates will be able to:

• Articulate the distinctions between mentoring and coaching
• Examine relevant learning theories
• Identify various learning styles
• Clarify the feedback model
• Summarise fundamental coaching principles
• Detail the components of the GROW coaching model

This instructor-led, live training in Greece (online or onsite) is aimed at beginner-level HR professionals and managers who wish to gain foundational knowledge in leveraging AI to optimize HR processes, enhance employee experiences, and make data-driven strategic decisions.

By the end of this training, participants will be able to:

• Understand the potential and applications of AI in HR management.
• Learn how to optimize HR processes using AI tools.
• Enhance employee experience through AI-driven strategies.
• Use AI insights to make strategic HR decisions.

Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

Target Audience

Employees who need to be fully equipped to deliver high-quality coaching sessions:

• To individual members of their own staff
• To their teams
• To individuals outside their direct team who would benefit from their independent and non-judgmental perspective

Course Format

This course combines:

• Facilitated discussions
• Delegate-led coaching sessions with comprehensive feedback

By the end of the course, delegates will be able to:

• Define “coaching” and explain in detail how it improves individual and team performance, with a focus on understanding and addressing the causes of under-performance
• Deliver impactful coaching sessions

Learning Outcomes:

• Recognise the importance of managing one's own behaviour before attempting to influence that of others.
• Evaluate the strengths and limitations of various communication channels.
• Effectively manage relationships with both internal and external customers and stakeholders.

Course Structure:

This course employs a highly interactive approach, combining:

• Guided discussions
• Visual presentations
• Practical exercises
• Real-world case studies

This instructor-led, live training in Greece (online or onsite) is aimed at beginner-level HR professionals who wish to learn how to design and enhance employee experiences tailored to the unique challenges of tech environments, from recruitment to retention.

By the end of this training, participants will be able to:

• Design impactful employee journeys, from recruitment to retention, tailored to the unique challenges of tech environments.
• Learn strategies for fostering engagement, inclusion, and continuous development in the tech workforce.

This instructor-led training, available either online or on-site, is designed for HR professionals aiming to leverage analytical methods to enhance organizational performance. The curriculum encompasses both qualitative and quantitative approaches, including empirical and statistical techniques.

Course Format

• Engaging lectures combined with interactive discussions.
• Extensive exercises and hands-on practice.

Customization Options

• To arrange customized training for this course, please contact us.

This instructor-led, live training in Greece (online or onsite) is designed for beginners who wish to gain the foundational knowledge and practical skills to manage key human resources (HR) functions, including addressing staff concerns, managing performance, and navigating disciplinary processes.

By the end of this training, participants will be able to:

• Comprehend the primary functions and duties of HR management.
• Manage employee grievances with professionalism and empathy.
• Apply effective strategies for performance management.
• Execute fair and legally compliant disciplinary measures.
• Resolve common HR challenges with confidence and consistency.

This instructor-led, live training in Greece (online or onsite) is designed for beginner-level HR professionals who wish to understand and implement optimized HR processes that align with fast-paced, agile environments, and leverage automation and data-driven strategies for better decision-making.

By the end of this training, participants will be able to:

• Design and implement efficient HR processes that align with the fast-paced, agile tech environment.
• Streamline core HR processes and leverage automation tools.
• Ensure alignment of HR strategies with business objectives to support scalability and continuous improvement.

This instructor-led, live training in Greece (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.