Course Outline
Understanding Assertiveness
- Defining assertiveness and distinguishing it from other behavioural patterns.
- Examining the distinctions between passive, aggressive, passive-aggressive, and assertive approaches.
- Evaluating your personal communication style and tendencies.
- Exploring the strategic benefits of assertive communication within professional settings.
Building Confidence and Self-Awareness
- Identifying personal impediments to assertiveness.
- Challenging limiting beliefs to foster greater self-assurance.
- Recognising emotional triggers and developing strategies for constructive responses.
- Cultivating a mindset characterised by positivity and confidence.
Communicating with Confidence
- Mastering the principles of effective verbal and non-verbal expression.
- Practising active listening and formulating impactful questions.
- Articulating opinions, needs, and expectations with clarity and respect.
- Declining requests professionally while preserving professional relationships.
Understanding Others and Influencing Positively
- Recognising varied communication and behavioural styles in others.
- Tailoring your communication approach to different personalities.
- Establishing rapport and building trust through effective engagement.
- Applying influencing techniques to drive positive results.
Managing Difficult Conversations
- Strategically preparing for challenging discussions.
- Addressing conflict with calmness and constructive intent.
- Responding confidently to criticism, complaints, and difficult behaviour.
- Maintaining emotional control and professionalism under pressure.
Practical Assertiveness Skills
- Delivering and receiving constructive feedback effectively.
- Negotiating solutions that benefit all parties involved.
- Applying assertiveness techniques in meetings, presentations, and daily interactions.
- Engaging in practical exercises and role-plays based on real-world scenarios.
Continuing Professional Development
- Reflecting on personal strengths and identifying areas for growth.
- Developing a personalised plan for enhancing assertiveness.
- Establishing SMART goals to support ongoing professional development.
- Identifying opportunities to integrate new skills into daily workplace activities.
Requirements
No prior requirements.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
