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Course Outline
Self-Awareness and Understanding Others
- Examining the factors that drive our behavior.
- Identifying which behavioral aspects are acceptable or mandated by our business role versus those that are not.
- Leveraging feedback to understand how others perceive and interact with us.
Communication
- Exploring methods of interaction with others.
- Analyzing the pros and cons of different communication media.
- Defining effective communication and strategies to achieve it.
- Applying individual thinking and learning styles to daily professional tasks.
Emotional Intelligence
- The impact of emotions and their resulting consequences.
- The significance of emotional intelligence (“EQ”) compared to traditional IQ.
- Goleman’s five stages of Emotional Intelligence:
- Self-Awareness
- Self-Regulation
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding why we act or react in specific ways toward colleagues and clients.
- Strategies for building strong rapport with peers and customers.
- The advantages of “True Rapport” in interpersonal relationships.
Stakeholder Management
- Maintaining stakeholder satisfaction.
- Conducting stakeholder analysis for both internal and external parties.
Managing Change
- The nine key principles of change.
- Emotional responses to organizational change.
- Navigating resistance to change and recognizing its potential benefits.
Requirements
Target Audience
Professionals who require a comprehensive understanding of communication and influence dynamics regarding:
- Peers
- Superiors
- Internal and external clients and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.