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Course Outline

Self-Awareness and Understanding Others

  • Examining the factors that drive our behavior.
  • Identifying which behavioral aspects are acceptable or mandated by our business role versus those that are not.
  • Leveraging feedback to understand how others perceive and interact with us.

Communication

  • Exploring methods of interaction with others.
  • Analyzing the pros and cons of different communication media.
  • Defining effective communication and strategies to achieve it.
  • Applying individual thinking and learning styles to daily professional tasks.

Emotional Intelligence

  • The impact of emotions and their resulting consequences.
  • The significance of emotional intelligence (“EQ”) compared to traditional IQ.
  • Goleman’s five stages of Emotional Intelligence:
    • Self-Awareness
    • Self-Regulation
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Understanding why we act or react in specific ways toward colleagues and clients.
  • Strategies for building strong rapport with peers and customers.
  • The advantages of “True Rapport” in interpersonal relationships.

Stakeholder Management

  • Maintaining stakeholder satisfaction.
  • Conducting stakeholder analysis for both internal and external parties.

Managing Change

  • The nine key principles of change.
  • Emotional responses to organizational change.
  • Navigating resistance to change and recognizing its potential benefits.

Requirements

Target Audience

Professionals who require a comprehensive understanding of communication and influence dynamics regarding:

  • Peers
  • Superiors
  • Internal and external clients and stakeholders
 14 Hours

Number of participants


Price per participant

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