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 Duration 7 hours

Course Outline

Leadership versus Management

  • Exploring the overlaps and distinctions between Leadership and Management, and identifying the qualities that define a Great Leader
  • Identifying the attributes that characterize a Great Manager
  • Analyzing various Management Styles
  • Understanding the Organisational Climate
  • Aligning Management Styles with the Organisational Climate

Building a High-Performing Team

  • Defining the concept of a Team
  • Examining the phases of Team Development
  • Exploring how a manager can influence the progression of Team Development stages

Performance Management

  • Establishing Clear Objectives
  • Overseeing Individual Performance
  • Utilizing Coaching to Enhance Performance
  • Effective Delegation
  • Leveraging Feedback as a Key Performance Management Tool

Implementing Change Effectively

  • Analyzing why Change initiatives succeed or fail
  • Applying the 9 key principles of change
  • Recognizing the emotional responses to change
  • Understanding Resistance to change and recognizing its potential benefits

Achieving Optimal Negotiation Results

  • The Role of Communication in Negotiation
  • The Critical Importance of Effective Presentations
  • Evaluating Various Negotiating Strategies
  • Comparing Different Strategies for Applicability
  • Building Rapport with Stakeholders
  • Mastering the 3-phase Negotiating Process

Managing Conflict

  • Identifying the root causes of conflict
  • Navigating the Phases of Conflict Handling
    • Analyzing the Nature of the Conflict
    • Understanding the positions of both parties involved
    • Resolving the Conflict Constructively
  • Applying Kilmann’s Five Conflict-Handling Modes and their practical use
  • Bridging the Gap between Differing Perspectives

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