Course Outline
Leadership versus Management
- Exploring the overlaps and distinctions between Leadership and Management, and identifying the qualities that define a Great Leader
- Identifying the attributes that characterize a Great Manager
- Analyzing various Management Styles
- Understanding the Organisational Climate
- Aligning Management Styles with the Organisational Climate
Building a High-Performing Team
- Defining the concept of a Team
- Examining the phases of Team Development
- Exploring how a manager can influence the progression of Team Development stages
Performance Management
- Establishing Clear Objectives
- Overseeing Individual Performance
- Utilizing Coaching to Enhance Performance
- Effective Delegation
- Leveraging Feedback as a Key Performance Management Tool
Implementing Change Effectively
- Analyzing why Change initiatives succeed or fail
- Applying the 9 key principles of change
- Recognizing the emotional responses to change
- Understanding Resistance to change and recognizing its potential benefits
Achieving Optimal Negotiation Results
- The Role of Communication in Negotiation
- The Critical Importance of Effective Presentations
- Evaluating Various Negotiating Strategies
- Comparing Different Strategies for Applicability
- Building Rapport with Stakeholders
- Mastering the 3-phase Negotiating Process
Managing Conflict
- Identifying the root causes of conflict
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Navigating the Phases of Conflict Handling
- Analyzing the Nature of the Conflict
- Understanding the positions of both parties involved
- Resolving the Conflict Constructively
- Applying Kilmann’s Five Conflict-Handling Modes and their practical use
- Bridging the Gap between Differing Perspectives
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.