Stakeholder Management Training Course

Business analysis is the process of researching, understanding, and defining business needs to develop solutions that meet those needs. It is a key element in the change management process within an organization and the design of new business solutions. Business analysis aims to ensure that technological, procedural, or organizational solutions fulfill business goals and requirements. It plays a crucial role in ensuring the effectiveness of projects and changes within an organization by guaranteeing that the implemented solutions are accurate, feasible, and fully aligned with business requirements.

This workshop is tailored for seasoned Business Analysts, Product Owners, and User Researchers eager to master advanced techniques that generate tangible business value. Through practical exercises and hands-on tools, participants will learn to analyse complex data, streamline processes, engage stakeholders effectively, and translate strategic goals into action using OKRs. By the end of the course, attendees will possess a clear toolkit to enhance their impact and deliver measurable outcomes.

This course centers on the business analyst's role to ensure success in Agile projects. Participants will learn how to collaborate effectively with the development team, the Product Owner, the Scrum Master, and customers to streamline the development process. The curriculum includes a simulated project where attendees can practice handling common scenarios.

This instructor-led, live training in Greece (online or onsite) is designed for individuals seeking to leverage generative AI tools to support the daily tasks of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

Upon completion of this training, participants will be able to:

• Grasp the true capabilities and limitations of GenAI models (such as hallucinations and context windows).
• Utilize AI as an advanced tool to enhance thought processes and analytical workflows.
• Develop precise requirement structures and technical documentation using AI assistance.
• Expedite conceptual work, from generating hypotheses to drafting documentation.
• Consciously assess the quality and substantive accuracy of AI-generated outputs.
• Acquire knowledge on the safe and ethical use of AI tools regarding corporate data.

This instructor-led, live training (online or onsite) targets team leaders and middle managers who aim to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when to stop (stop rules).
• Verify AI outputs using practical standards (red flags, second source).
• Establish accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

Cost-effectiveness analysis (CEA) serves as a systematic approach for comparing different alternatives by evaluating the relationship between the resources invested and the outcomes achieved.

This instructor-led live training, offered both online and onsite, is designed for intermediate-level professionals seeking to apply cost-effectiveness methodologies to facilitate informed, rational, and evidence-based decision-making across various sectors.

Upon completing this course, participants will be equipped to:

• Formulate cost-effectiveness inquiries and establish evaluation criteria.
• Identify, categorize, and quantify relevant costs and outcomes for diverse scenarios.
• Utilize analytical frameworks to compare alternatives through cost-effectiveness ratios.
• Evaluate uncertainty, validate assumptions, and clearly communicate evaluation findings.

Course Format

• Guided presentations supported by real-world examples.
• Practical exercises to reinforce analytical techniques.
• Interactive problem-solving within a structured workshop environment.

Customization Options

• Tailored versions of this training are available upon request.

This live, instructor-led training, offered in Ottawa but also deliverable online, targets managers and leaders seeking to strengthen their ability to guide difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Enhance team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will learn how to delegate strategically, establish clear expectations, and cultivate trust within your team. Designed specifically for mid-level managers, this course addresses barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

This instructor-led, live training in Greece (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

Insurance in the Digital Era offers a practical overview of how digital transformation is reshaping products, operations, and customer engagement within the insurance sector.

This instructor-led live training, available either online or onsite, targets intermediate-level insurance professionals seeking to understand and apply digital technologies, data-driven strategies, and innovation frameworks to modernize their insurance offerings and operational processes.

By the end of this training, participants will be able to:

• Explain the role of AI, Big Data, IoT, and automation in modern insurance workflows.
• Identify InsurTech trends and how they affect the insurance ecosystem.
• Design customer-centric strategies enabled by digital tools and data insights.
• Apply data-driven approaches to risk management and decision making.
• Develop an innovation and change management approach suitable for insurers.
• Assess real-world case studies and translate lessons into local initiatives.

Format of the Course

• Interactive lecture and discussion.
• Case study analysis and group workshops.
• Practical exercises and action planning for participants’ organizations.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Requirements Engineering (RE) plays a pivotal role in software and systems development, concentrating on identifying, documenting, and managing stakeholder needs and constraints to guarantee project success.

This instructor-led, live training (available online or onsite) targets intermediate-level professionals aiming to deepen their grasp of practical Requirements Engineering while preparing for the IREB CPRE – Foundation Level certification exam.

After completing this training, participants will be capable of:

• Understanding and applying the core concepts and terminology outlined in the IREB CPRE Foundation syllabus.
• Identifying and eliciting requirements using effective and context-appropriate techniques.
• Modeling, documenting, and validating requirements for real-world projects.
• Managing requirements changes, traceability, and prioritization throughout the project lifecycle.
• Leveraging Requirements Engineering tools and best practices to enhance communication and project outcomes.
• Being fully prepared to take and pass the IREB CPRE – Foundation Level certification exam.

Course Format

• Interactive lectures and discussions.
• Case-based exercises and collaborative workshops.
• Exam preparation sessions and practice questions.

Customization Options

• Additional modules or industry-specific case studies can be added upon request.

Artificial Intelligence is fundamentally reshaping how organisations make decisions, operate, and structure themselves. Nevertheless, adopting AI introduces fresh leadership challenges: determining when to deploy AI, integrating it into existing workflows, preserving team trust, and guaranteeing accountability and governance.

The course 'Leading in the Age of Artificial Intelligence' was crafted to assist leaders in incorporating AI consciously, strategically, and with a human-centric approach. It blends practical AI tools with established models of leadership, motivation, and team management.
This is not a technical course. It is a leadership programme tailored for the AI era, focusing on decision-making, people management, governance, and results. Its goal is to ensure that AI enhances performance rather than becoming a source of fear, loss of control, or internal resistance.

Upon completion of the training, participants will be able to:

• Grasp the impact of Artificial Intelligence on leadership decisions and team management.
• Leverage AI tools to aid decision-making, planning, and communication.
• Apply established leadership frameworks within AI-enabled work environments.
• Manage hybrid Human + AI teams across varying levels of maturity, autonomy, and digital literacy.
• Establish objectives, indicators, and responsibilities in settings where AI is utilised (OKR, KPI).
• Tackle ethics, risk, and governance concerning the organisational use of Artificial Intelligence.
• Develop an action plan for the sustained, responsible, and effective adoption of AI within the organisation.

Leadership involves guiding individuals and teams toward organizational objectives while cultivating trust, collaboration, and resilience. Successful leaders balance decision-making, personnel management, and communication abilities with their own well-being.

This instructor-led, live training (available online or onsite) targets beginner to intermediate-level leaders, managers, and professionals seeking to enhance their leadership competencies and apply them within organizational settings.

Upon completing this training, participants will be able to:

• Establish leadership practices rooted in trust and autonomy.
• Grasp the fundamentals of people management and labor frameworks.
• Implement strategic decision-making in complex situations.
• Encourage collaboration from a leadership standpoint.
• Utilize assertive communication during challenging discussions.
• Practice self-management techniques and support personal well-being as a leader.

Course Format

• Interactive lectures and discussions.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Customization Options

• To request a customized training version of this course, please contact us to make arrangements.

This instructor-led, live training in Greece (offered online or onsite) is designed for organizational leaders seeking to learn how to foster change within their institutions by applying effective change leadership strategies.

By the end of this training, participants will be able to:

• Comprehend the influence of change leadership on individuals, teams, and the organization.
• Apply planning techniques to organizational change initiatives.
• Effectually drive organizational change via change leadership.

This instructor-led, live training in Greece (online or in-person) is aimed at individuals who wish to understand requirements analysis and to conduct it efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• Identify different types of requirements.
• Understand the overall concepts and activities within requirements analysis.
• Be familiar with the requirements analysis methodology.
• Use different requirements analysis techniques to their advantage.
• Structure requirements to communicate efficiently with architects and developers via an iterative requirement gathering process.