Leading Digital Transformation: Making Change Stick and Overcoming Resistance Training Course

This instructor-led, live training in Greece is aimed at intermediate-level managers, Product Owners and specialists who wish to apply Agile ways of working in banks, financial institutions and the public sector without compromising regulatory requirements.

By the end of this training, participants will be able to:

• Build regulatory and compliance requirements into the product backlog from the start.
• Define the governance and documentation that are really needed.
• Work with risk, compliance and IT security as partners.
• Plan a regulated product change using Agile practices.

This instructor-led, live training (available online or onsite) is targeted at team leaders and middle managers seeking to adopt AI safely and effectively by addressing the key human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Determine when to use AI and when not to (establishing stop rules).
• Verify AI outputs using practical standards (identifying red flags and secondary sources).
• Define accountability measures and escalation triggers.
• Develop team agreements and a 30-day adoption plan.

This live, instructor-led training, offered in Ottawa but also deliverable online, targets managers and leaders seeking to strengthen their ability to guide difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Enhance team trust and accountability
• Lead with clarity under pressure

In this instructor-led training, you will discover how to delegate strategically, establish clear expectations, and nurture trust within your team. Designed specifically for mid-level managers, this course addresses delegation barriers, practical handoff techniques, accountability structures, and effective trust-building practices.

This instructor-led, live training in Greece (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

This instructor-led, live training in Greece (available online or onsite) is designed for business leaders who wish to implement a Digital Transformation within their organizations.

Upon completion of this course, participants will be equipped to:

• Explain the core concepts of Digital Transformation
• Identify organizational areas where digitization is most beneficial
• Develop a comprehensive digitization strategy that outlines necessary changes in processes, technology, and training.

This instructor-led, live training in Greece (online or onsite) targets intermediate to advanced-level IT leaders, compliance officers, and digital transformation managers who wish to use a structured roadmap approach to implement digital sovereignty initiatives.

By the end of this training, participants will be able to: assess their organization's digital sovereignty maturity, develop a comprehensive strategy, create an actionable implementation roadmap, and establish governance frameworks.

This instructor-led, live training in Greece (online or onsite) is designed for intermediate-level IT professionals and business managers who wish to understand the potential of IoT and edge computing for enabling efficiency, real-time processing, and innovation in various industries.

By the end of this training, participants will be able to:

• Understand the principles of IoT and edge computing and their role in digital transformation.
• Identify use cases for IoT and edge computing in manufacturing, logistics, and energy sectors.
• Differentiate between edge and cloud computing architectures and deployment scenarios.
• Implement edge computing solutions for predictive maintenance and real-time decision-making.

This instructor-led, live training in Greece (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to understand the foundational principles of ICF coaching, including its core competencies and ethical guidelines, while gaining practical experience in applying coaching techniques.

By the end of this training, participants will be able to:

• Understand the ICF Core Competencies and their application in coaching practice.
• Demonstrate active listening, questioning, and goal-setting techniques.
• Facilitate meaningful and transformative coaching conversations.
• Adhere to the ICF Code of Ethics in professional coaching engagements.
• Develop a personalized coaching style aligned with ICF principles.

This instructor-led, live training in Greece (offered online or onsite) is designed for organizational leaders seeking to learn how to foster change within their institutions by applying effective change leadership strategies.

By the end of this training, participants will be able to:

• Comprehend the influence of change leadership on individuals, teams, and the organization.
• Apply planning techniques to organizational change initiatives.
• Effectually drive organizational change via change leadership.

This instructor-led, live training in Greece (online or onsite) is aimed at intermediate-level Product Owners, business analysts and process owners who wish to redesign processes around the customer rather than digitise them as they are.

By the end of this training, participants will be able to:

• Map an existing process from the customer's point of view.
• Identify unnecessary steps, documents, approvals and hand-offs.
• Design a simpler target process with business, IT, risk and compliance.
• Turn the redesign into a backlog and measure the results.

This instructor-led, live training in Greece (online or onsite) is designed for beginner-level digital technology professionals who wish to acquire comprehensive knowledge and practical tools to understand and act on responsible digital practices.

By the end of this training, participants will be able to:

• Understand the environmental, social, and societal impacts of digital technology.
• Learn best practices to reduce digital footprints in professional and personal activities.
• Acquire knowledge of eco-design for sustainable digital services.
• Implement responsible digital practices in their work.

This instructor-led, live training in Greece (online or on-site) is designed for beginners, intermediate learners, and advanced professionals, addressing the challenge of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, project success rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the "web of influence"—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face "hidden blockers," sudden shifts in support, or communication breakdowns. 

By the conclusion of this training, participants will be able to:

• Identify stakeholders,
• Analyze their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships.