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Course Outline
Openness to Others: 5 Generations on the Consumer Market, 4 Generations on the Labor Market
- Openness to others – five generations on the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
- Which generation do I represent?
- Characteristics of the 4 generations functioning on the labor market: Z, Y, X, and Baby Boomers.
Generational Differences among Employees:
- Defining and managing employee developmental potential, considering the specificity of needs and life opportunities resulting from age – key competencies.
- Techniques and skills in motivating and managing employees of different ages.
Managing Age – How Did We Prepare for Welcoming the Youngest Generations Y and Z?
- What is a Generation Y and Z employee like?
- What motivates Generation Y and Z employees?
- How to communicate with Generation Y and Z employees?
- How to manage Generation Y and Z employees?
Communication X, Y, Z
- How to design appropriate communication for generations X, Y, Z.
- Why must I adapt the message?
- Shared communication tools – Feedback.
- How to communicate to motivate generations?
- Open communication – Authority in communication.
- Communication in business – Development of cooperation.
Management and Motivation XYZ
- Setting goals and task execution.
- Team management, coordination of activities, project leadership – intergenerational cooperation.
- What motivates each generation? – Key to the generation.
- How to design cooperation?
- How to mutually complement each other in business?
- How to effectively share tasks in the team – competency table.
- How to build natural authority and a sense of self-worth in XYZ?
- Is Generation Z difficult to manage and what really motivates it?
- Will we soon lack employees?
- Recruitment XYZ – on what each generation depends.
Difficult Situations XYZ – Assertiveness in Communication
- Managing conflict – difficult situations between generations.
- How to predict conflicts at work?
- Levels of communication – speaker attitudes (boss, employee, supplier, recipient).
- How to talk with an employee, supervisor, etc.?
- Empathy in communication.
- What do different generations expect from me in communication?
- How to reduce stress through transparent communication?
Requirements
There are no specific requirements needed to attend this course.
14 Hours
Testimonials (1)
Very practical. Trainer was very flexible in ensuring we meet our needs.