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Course Outline

Openness to Others: 5 Generations on the Consumer Market, 4 Generations on the Labor Market

  • Openness to others – five generations on the market: Generation Z, Generation Y, Generation X, Baby Boomers, Traditionalists.
  • Which generation do I represent?
  • Characteristics of the 4 generations functioning on the labor market: Z, Y, X, and Baby Boomers.

Generational Differences among Employees:

  • Defining and managing employee developmental potential, considering the specificity of needs and life opportunities resulting from age – key competencies.
  • Techniques and skills in motivating and managing employees of different ages.

Managing Age – How Did We Prepare for Welcoming the Youngest Generations Y and Z?

  • What is a Generation Y and Z employee like?
  • What motivates Generation Y and Z employees?
  • How to communicate with Generation Y and Z employees?
  • How to manage Generation Y and Z employees?

Communication X, Y, Z

  • How to design appropriate communication for generations X, Y, Z.
  • Why must I adapt the message?
  • Shared communication tools – Feedback.
  • How to communicate to motivate generations?
  • Open communication – Authority in communication.
  • Communication in business – Development of cooperation.

Management and Motivation XYZ

  • Setting goals and task execution.
  • Team management, coordination of activities, project leadership – intergenerational cooperation.
  • What motivates each generation? – Key to the generation.
  • How to design cooperation?
  • How to mutually complement each other in business?
  • How to effectively share tasks in the team – competency table.
  • How to build natural authority and a sense of self-worth in XYZ?
  • Is Generation Z difficult to manage and what really motivates it?
  • Will we soon lack employees?
  • Recruitment XYZ – on what each generation depends.

Difficult Situations XYZ – Assertiveness in Communication

  • Managing conflict – difficult situations between generations.
  • How to predict conflicts at work?
  • Levels of communication – speaker attitudes (boss, employee, supplier, recipient).
  • How to talk with an employee, supervisor, etc.?
  • Empathy in communication.
  • What do different generations expect from me in communication?
  • How to reduce stress through transparent communication?

Requirements

There are no specific requirements needed to attend this course.

 14 Hours

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