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Course Outline

Introduction to management

Developing leadership skills in modern management

Leading a team of workers

  • Management styles
  • Selecting an effective management style aligned with team development phases
  • Defining the ideal manager profile: Analysis of one's own leadership style
  • Assessing personal strengths and weaknesses in the role of team leader, and identifying potential for development
  • Characteristics of high-performing teams
  • Coordinating activities to achieve set goals

Communication in organizations

  • Fundamentals of verbal and nonverbal communication
  • Individual communication styles
  • Identifying and overcoming communication barriers
  • Effective questioning techniques
  • The art of active listening
  • Delivering constructive criticism
  • Providing feedback
  • Handling difficult situations during calls
  • Communication networks
  • Information flow models and their optimization

Selected techniques for resolving conflicts in an employee team

  • The nature and types of conflict
  • Primary sources of conflict
  • Behavioral styles for managing conflict and appropriate conduct during disputes
  • Assertive and developmental use of conflicts within team work
  • Strategies employed in conflict situations
  • Conflict management
  • Key methods for resolving conflicts
  • Managing emotions during conflicts
  • Barriers to communication and conflict resolution, both verbal and non-verbal

Motivating the team through management

  • Understanding what drives motivation
  • Factors that motivate people within an organization
  • Types of motivation
  • Principles of economic incentives
  • Motivating through intangible resources
  • Psychological principles of motivation
  • Feedback and evaluation
  • The role of language in motivation

Effectively managing and utilizing time

  • The time management matrix
  • Controlling personal time and identifying 'time thieves'
  • Time planning techniques
  • Delegation of authority and tasks

Coaching

  • Understanding coaching and how to apply it
  • Interactive participation by attendees
  • In-depth feedback

Course summary

Requirements

The course is general in nature and does not require any specialist prior knowledge for participation.

 14 Hours

Number of participants


Price per participant

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