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Course Outline
Introduction to management
Developing leadership skills in modern management
Leading a team of workers
- Management styles
- Selecting an effective management style aligned with team development phases
- Defining the ideal manager profile: Analysis of one's own leadership style
- Assessing personal strengths and weaknesses in the role of team leader, and identifying potential for development
- Characteristics of high-performing teams
- Coordinating activities to achieve set goals
Communication in organizations
- Fundamentals of verbal and nonverbal communication
- Individual communication styles
- Identifying and overcoming communication barriers
- Effective questioning techniques
- The art of active listening
- Delivering constructive criticism
- Providing feedback
- Handling difficult situations during calls
- Communication networks
- Information flow models and their optimization
Selected techniques for resolving conflicts in an employee team
- The nature and types of conflict
- Primary sources of conflict
- Behavioral styles for managing conflict and appropriate conduct during disputes
- Assertive and developmental use of conflicts within team work
- Strategies employed in conflict situations
- Conflict management
- Key methods for resolving conflicts
- Managing emotions during conflicts
- Barriers to communication and conflict resolution, both verbal and non-verbal
Motivating the team through management
- Understanding what drives motivation
- Factors that motivate people within an organization
- Types of motivation
- Principles of economic incentives
- Motivating through intangible resources
- Psychological principles of motivation
- Feedback and evaluation
- The role of language in motivation
Effectively managing and utilizing time
- The time management matrix
- Controlling personal time and identifying 'time thieves'
- Time planning techniques
- Delegation of authority and tasks
Coaching
- Understanding coaching and how to apply it
- Interactive participation by attendees
- In-depth feedback
Course summary
Requirements
The course is general in nature and does not require any specialist prior knowledge for participation.
14 Hours
Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group