Influence in Action Training Course

Purpose of the course:

Designed for management professionals, this program supports team leaders and managers at the start of their career journeys, as well as high-potential employees selected for development. It also serves as a foundational step toward cultivating individual leadership capabilities and enhancing human resource management skills.

Benefits of completing the course:

Participants will improve team management efficiency, make more effective managerial decisions, and learn to select the appropriate leadership style for various team situations. The course aims to drive business growth, strengthen conflict resolution abilities, and develop essential time management skills.

Training method:

The course utilizes short thematic lectures, individual exercises, simulations, case studies, and role plays.

This program is dedicated to enhancing the public speaking abilities of participants through a blend of theoretical insights and hands-on practice.

It is tailored for a broad audience, with a particular focus on those who frequently present at conferences or lead team meetings.

This program is designed to enhance the PowerPoint capabilities of participants through hands-on exercises grounded in relevant theoretical concepts. It caters to a broad audience, particularly those focused on presentation design, as well as conference speakers and individuals who frequently present in team meetings.

A customer care strategy is instrumental in fostering customer satisfaction, enabling you to retain loyal clients and boost repeat business. By providing high-quality customer service, you build client trust, enhance your company's reputation, and strengthen your market competitiveness. This course concentrates on the strategies and skills necessary for establishing long-term customer relationships through the development of valuable and effective customer-care approaches. Satisfied customers often become voluntary brand ambassadors through word-of-mouth and storytelling, making them highly likely to recommend your services to others. This workshop also equips participants with the ability to communicate effectively, appropriately, and clearly in all scenarios.

OBJECTIVES

• Developing competencies in professional customer care
• Improving communication efficiency with customers
• Gaining insight into the underlying needs and expectations of customers
• Building strong and sustainable client relationships
• Enhancing the company’s positive image in the market
• Identifying, reducing, and overcoming objections and barriers
• Understanding personalities and communication preferences when interacting with clients
• Establishing the ability to create an open environment for communication
• Developing skills to communicate clearly and effectively
• Identifying barriers to effective communication
• Mastering body language and non-verbal communication

METHODS

• Role-playing
• Self-assessment tests
• Group exercises
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARNING OUTCOMES

Upon completion of this course, participants will be able to:

• Adopt a focused customer care strategy
• Identify key customer issues
• Build the professional image of the company
• Adapt to specific customer behaviour styles
• Increase customer loyalty through exceptional customer service
• Develop communication abilities with clients
• Use techniques to build relationships
• Develop a personal action plan to improve customer service skills
• Show gestures of generosity and high quality customer care
• Use techniques to deal with difficult situations
• Recognise barriers to the delivery of outstanding customer service

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience​.

This instructor-led live training in Greece (online or onsite) targets team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
• Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
• Find solutions to cooperation challenges, enabling the team to work more effectively.
• Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
• Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.

This instructor-led, live training in Greece (online or in-person) is designed for hospitality professionals at a beginner to intermediate level who wish to refine their skills to provide superior service.

Upon completion of this training, participants will be able to:

• Acquire comprehensive knowledge and practical skills in formal manners, with a specific emphasis on hosting, dining, and service delivery.
• Comprehend service protocols and the underlying reasons for them, empowering staff to apply these standards with proficiency.
• Elevate the quality of customer service and enhance communication and interpersonal abilities for more effective guest interactions.
• Appreciate diverse cultural norms and sensitivities, guaranteeing respectful and appropriate service for all guests.
• Manage unforeseen circumstances and guest requests with professionalism and efficiency.

Target Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

• Themselves
• Their colleagues (peers)
• Their bosses
• Their team members
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others' behaviour
• Understand the strengths and weaknesses of the various communications media available
• Appreciate how to manage, motivate and develop their team members
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Greece (online or onsite) is designed for team members and team leaders who wish to learn and apply team collaboration principles and best practices within their teams.

By the end of this training, participants will be able to:

• Establish a shared direction to define a collective vision, mission, and goals.
• Cultivate a collaborative culture to foster positive values and motivate teams.
• Engage teams through team-building activities, innovation, and conflict management to enhance collaboration.
• Measure team collaboration performance to analyze teamwork and productivity.

This instructor-led, live training in Greece (online or onsite) is designed for beginner-level team leaders and managers who aim to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led live training in Greece (online or onsite) is designed for team leaders and members seeking to improve their communication, collaboration, and interpersonal dynamics. By engaging in a series of practical exercises, teams can refine these skills, leading to higher productivity and a more positive work environment.

By the end of this training, participants will be able to:

• Identify and address common communication and interaction challenges in the workplace.
• Enhance the efficiency of team operations.
• Understand both individual and collective team needs to better manage and guide efforts.
• Comprehend the value of emotional intelligence as a guide for improving workplace relationships.

Our services are delivered online to clients worldwide in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and empower managers, and are hosted by expert facilitators and coaches, conveniently delivered online in the normal flow of work…

By the end of this training, participants will have developed the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

This instructor-led, live training in Greece (online or onsite) is aimed at participants at all levels, including employees, team leaders, and HR professionals, who wish to understand workplace harassment, prevent it, and foster an inclusive and respectful workplace culture.

By the end of this training, participants will be able to:

• Understand what constitutes workplace harassment and its various forms.
• Identify behaviours that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognise the legal and organisational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.

The training 'Generational Differences in Management: Employees from Generations XYZ. How to Work with Them' is targeted at team leaders, offering knowledge and skills in the area of communication and motivation of employees from generations X, Y, and Z. Based on an interactive methodology, the course emphasizes practical exercises and mini-lectures, enabling effective acquisition of skills necessary for managing a team in an environment diverse with respect to generations.