Course Outline
Introduction
Stage 1: Understanding Yourself
To comprehend others, you must first possess a solid understanding of yourself, your behaviors, and your needs.
- Team members complete the PRISM BRAIN MAPPING survey.
- Individual meeting for team members: a session with a certified PRISM trainer to review the report.
During the meeting, each person will discover:
- Their strengths, potential weaknesses, and challenges in action and collaboration with others
- How fully they utilize their potential
- Which actions may be stressful
- The work environment in which they feel most comfortable
- What they require to cooperate and communicate effectively with others
Two meetings for the leader:
- Discussing the report as above, along with reviewing the leadership style, its strengths, and potential challenges and difficulties arising from this approach.
- Comparing the leader's preference profile with the team's preference results. During this meeting, the leader will gain a better understanding of how their leadership style may impact the team.
Stage 2: Understanding The Team
To truly understand others, it is valuable to explore the similarities and differences between yourself and other team members. Similarities build understanding, while differences help uncover alternative perspectives on the same issue, fostering creativity and innovation.
- Workshop-style training covering the characteristics of different behavior preferences, their interdependencies, and how they affect communication and cooperation. Through this segment, participants will build a foundation for understanding the roots of human behaviors and attitudes, encouraging openness to diverse approaches.
- Discussion on individual preferences, strengths, motivators, needs, and cooperation difficulties. Identifying similarities and significant differences within the team.
- Discussion on cooperation challenges and finding solutions to them.
- Learning and analyzing the team profile according to PRISM, including team strengths and potential weaknesses, communication needs, and cooperation needs.
- Identifying areas where the team wishes to enhance efficiency and analyzing how the team can utilize its strengths to achieve this.
Stage 3: Effective Communication With The Client
A thorough understanding of your strengths, needs, and challenges, combined with a deeper appreciation of diverse perspectives within the team, provides a solid foundation for better understanding clients and tailoring communication methods accordingly. This enables more effective addressing of their needs and delivering the best solutions to their problems.
During the training, participants will:
- Discuss challenges in working with clients and their root causes
- Learn to identify different clients' behavior preferences and tailor communication methods to them
- Determine which messages encourage a client with specific preferences to open up and which might cause them to shut down
- Practice various forms of communication tailored to different client types, learning how to better adapt methods to the client
- Analyze real client interaction examples from participants' experiences and develop new strategies for similar situations based on the training knowledge
Summary and Next Steps
Requirements
- No prerequisites required
Audience
- Team leaders
- Team members
Testimonials (1)
Practical exercises, tests, open-ended questions.
