Customer Relationship Management (CRM) Training in Athens

This live, instructor-led session in Athens focuses on the core principles and practical fundamentals of Dynamics 365 F&O. It is designed to empower developers and support staff with the practical skills necessary to customize ERP functionality, integrate systems effectively, and sustain solutions within a professional business environment.

This instructor-led, live training held in Athens explores the essential concepts and practical fundamentals of Microsoft Dynamics 365 Customer Service. It supports intermediate users in deploying omnichannel tools, configuring case automation, and crafting personalized support experiences.

This instructor-led, live training in Athens (online or on-site) is designed for beginner to intermediate-level treasury and finance professionals who wish to reinforce their knowledge, enhance report generation capabilities, and maximise the potential of Dynamics 365 for financial operations.

Upon completion of this training, participants will be able to:

• Navigate and customise the Dynamics 365 Finance and Operations interface.
• Generate and analyse financial reports efficiently.
• Manage treasury functions, including cash flow and bank reconciliations.
• Enhance financial workflows to improve operational efficiency.

This instructor-led live training in Athens (online or onsite) is tailored for participants at beginner to intermediate levels who seek to refine their customer service operations using Dynamics 365 Customer Service.

By the end of the program, participants will be able to:

• Comprehend the essential features and functions of Dynamics 365 Customer Service.
• Configure and set up the D365 Customer Service environment.
• Streamline the management of customer interactions and cases.
• Apply analytics to drive improvements in service delivery.
• Connect Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led live training in Athens (online or onsite) is designed for beginner to intermediate sales professionals who wish to use Salesforce to manage leads, opportunities, accounts, and customer interactions to increase deal closure rates and improve sales performance.

By the end of this training, participants will be able to:

• Navigate the Salesforce Sales Cloud interface confidently.
• Manage leads, contacts, accounts, and opportunities.
• Use Salesforce tools to streamline workflows and track performance.
• Leverage reports and dashboards to gain insights into the sales pipeline.

This instructor-led training in Athens is crafted for intermediate to advanced developers seeking to excel in Odoo's Python backend and OWL frontend. Through live coding sessions in a practical environment, you will develop advanced modules, tailor POS and Barcode systems, and manage API integrations.

This instructor-led, live training in Athens (online or onsite) is designed for intermediate to advanced participants aiming to optimize customer care operations via AI and automation, while equipping their teams with the latest tools and strategies.

By the end of this training, participants will be able to:

• Understand the latest trends in customer care and customer success.
• Leverage AI and automation to improve customer satisfaction and reduce workloads.
• Optimize sales workflows and customer engagement using advanced automation.
• Train teams remotely on modern tools and strategies for customer success and sales.
• Create scalable solutions to improve customer experiences and drive revenue growth.

This instructor-led, live training in Athens (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led live training in Greece (online or onsite) is designed for intermediate-level marketing analysts and professionals who wish to refresh and enhance their Pardot skills, with a focus on advanced reporting, dashboards, and engagement strategies.

Upon completion of this training, participants will be able to:

• Optimize Pardot for sophisticated email marketing and engagement tactics.
• Proficiently create and analyze reports and dashboards.
• Refine prospect assignment strategies and engagement programs.
• Harness Pardot’s dynamic content and custom redirects to improve campaign performance.

This instructor-led, live training in Athens (online or onsite) is designed for participants at the beginner to intermediate level who aim to harness the MS Dynamics 365 Sales Insights module to develop smarter sales strategies and boost customer engagement.

Upon completing this training, participants will be capable of:

• Grasping the features and advantages offered by the Sales Insights module.
• Utilizing AI-driven analytics to elevate sales results.
• Customizing and configuring the module to suit specific business requirements.
• Applying insights for lead scoring, assessing relationship health, and managing the sales pipeline.
• Integrating Sales Insights with other Dynamics 365 modules and third-party applications.

This instructor-led live training in Athens (available online or on-site) targets beginner-level managers who wish to use Monday.com to manage and automate databases and workflows for multiple departments.

Upon completion of this training, participants will be capable of:

• Automating databases and workflows for multiple departments, including sales, marketing, HR, and others.
• Integrating WhatsApp via an external API to sustain communication with customers or internal teams.
• Overseeing statuses and workflows across any area and optimizing operations through automation.
• Maximizing efficiency by fully utilizing Monday’s WorkManagement, CRM, and WorkForms modules.

This instructor-led, live training in Athens (online or onsite) is aimed at intermediate-level professionals who wish to implement and manage the Odoo Inventory module efficiently across a central warehouse and multiple secondary locations, with strong emphasis on traceability and scalability.

By the end of this training, participants will be able to:

• Configure and manage a multi-location warehouse structure in Odoo.
• Track internal product movements and optimize transfers between warehouses.
• Record and trace purchase orders through reception and distribution.
• Enable and manage serial number and lot-based traceability.
• Design a scalable and well-organized inventory system aligned with best practices.

This instructor-led, live training in Athens (online or onsite) is tailored for entry-level sales professionals and administrators eager to effectively use and manage Salesforce Sales Cloud and its administrative features.

Upon completion of this training, participants will be equipped to:

• Effectively navigate and leverage Salesforce Sales Cloud.
• Manage leads, accounts, contacts, opportunities, and cases.
• Create reports and dashboards to derive actionable sales insights.
• Deploy automation and workflow rules within Salesforce.
• Configure security settings and manage user permissions.
• Integrate Salesforce with Power BI, Tableau, and other tools to facilitate real-time data analysis.

This instructor-led, live training in Athens (online or onsite) is aimed at intermediate-level participants who wish to understand the configuration, management, and customization of Odoo modules to support business operations.

By the end of this training, participants will be able to:

• Configure and customize the Project and Planning modules to streamline task and resource management.
• Set up and manage Sales and Accounting modules, including Analytics Accounting Plan, to enhance financial tracking and reporting.
• Administer the Employee and Contact modules for improved HR and CRM processes.
• Leverage the Settings module to implement system-wide customizations and integrations.
• Optimize Odoo's functionality to align with organizational needs.

This instructor-led, live training in Athens (online or on-site) is designed for beginner-level project managers who wish to use OpenText Exstream v16 to effectively design, implement, and manage personalised customer communications.

By the end of this training, participants will be able to:

• Understand the architecture and components of OpenText Exstream v16.
• Learn to administer, operate, and deploy Exstream applications effectively.
• Design and create personalised customer communications with Exstream Design Manager.
• Navigate the OpenText Support Portal for resources, software, and ticket management.

This instructor-led, live training in Athens (online or onsite) is aimed at intermediate-level developers who wish to learn how to design, develop, and deploy responsive and dynamic email templates tailored for various Salesforce marketing campaigns.

By the end of this training, participants will be able to:

• Use HTML5 and CSS3 to design and develop responsive, accessible, and interactive email templates that are optimized for performance across various devices and email clients within the Salesforce ecosystem.
• Leverage Salesforce data to create personalized email experiences.
• Test, deploy, and analyze email campaigns within Salesforce, including the use of analytics to inform decisions and optimize future campaigns for better performance and higher engagement.

This live, instructor-led training in Athens (online or on-site) is designed for business analysts who aim to utilize HubSpot services to manage a product life cycle.

Upon completion, participants will be able to:

• Understand the stages of a product life cycle.
• Use HubSpot to optimize and manage a product life cycle.
• Know when to apply product life cycle concepts in business operations.

This instructor-led, live training in Athens (online or onsite) is designed for intermediate-level accountants seeking to enhance their accounting processes using the Odoo accounting module.

Upon completing this training, participants will be able to:

• Master accounts payable and receivable management features, including automation, customization, and optimization within Odoo.
• Use Odoo's advanced reporting tools to generate custom financial reports, dashboards, and analyses that facilitate strategic decision-making.
• Effectively configure and manage multiple tax rates, jurisdictions, and budgetary controls within Odoo.
• Establish best practices for securing sensitive financial data, configuring user permissions, and complying with audit standards.

This instructor-led, live training in Athens (online or onsite) is aimed at consultants who wish to learn intermediate-level skills in managing Peoplesoft applications.

By the end of this training, participants will be able to:

• Understand Peoplesoft concepts and architecture.
• Configure and manage server domains.
• Trace, troubleshoot and tune Peoplesoft system performance.

This instructor-led, live training in Athens (online or onsite) targets intermediate-level marketing professionals who wish to gain the skills and knowledge required to effectively use Salesforce Marketing Cloud for comprehensive digital marketing and customer engagement.

By the end of this training, participants will be able to:

• Understand the features, functionalities, and architecture of Salesforce Marketing Cloud.
• Learn how to create, manage, and optimize email, social, mobile, and advertising campaigns using Marketing Cloud.
• Manage data within Marketing Cloud, create segmented audiences, and utilize data for targeted marketing efforts.

This instructor-led live training in Athens (online or onsite) is targeted at business analysts seeking to optimise marketing and sales processes using Microsoft Dynamics 365.

By the end of the course, participants will be able to:

• Employ different Microsoft Dynamics 365 modules to manage process flows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure various common data models, such as records, segment charts, and others.
• Automate processes via Microsoft Flow integration.

This instructor-led, live training in Athens (online or onsite) targets marketers aiming to design and optimize sales and marketing processes with HubSpot CRM.

By the end of this training, participants will be able to:

• Schedule meetings using HubSpot meeting tools.
• Optimize business operations via HubSpot CRM.
• Build comprehensive dashboards and reports for data analysis.
• Automate sales and marketing workflows.

This live, instructor-led training in Athens (delivered online or on-site) is designed for intermediate customer experience analysts and marketing operations professionals seeking to use Dynamics 365 Customer Insights to unify customer data and execute targeted, compliant customer journeys.

By the end of the session, participants will be capable of connecting and unifying data sources, creating segments and metrics, building and publishing journeys, and monitoring and troubleshooting outcomes.

In this instructor-led, live training in Athens (online or onsite), participants will learn how to utilize Odoo and begin developing custom solutions for their organizations.

Upon completion of this training, participants will be able to:

• Install and configure Odoo.
• Grasp the fundamental concepts of Odoo.
• Develop their own Odoo modules.
• Integrate third-party tools with Odoo.
• Fully leverage Odoo's capabilities.

This instructor-led, live training in Athens (online or onsite) targets infrastructure engineers, system administrators, and security and support staff who wish to deploy, secure, integrate, administer, and support Odoo 18 Community Edition in production on-premise environments.

This instructor-led, live training in Athens (online or onsite) is aimed at end-users who wish to use Odoo to enhance their business operations.

By the end of this training, participants will be able to:

• Understand how to implement an Odoo CRM system within their own organization.
• Plan, analyze and map business functions and processes to Odoo features.
• Integrate Odoo with other third-party tools and applications.

This instructor-led live training in Athens (online or onsite) targets web developers seeking to build real-time applications using Salesforce Development.

By the end of this training, participants will be able to:

• Build real-time applications using the Apex programming language.
• Create test classes with Apex to improve code coverage in Salesforce.
• Create and utilize REST and SOAP web services using Apex.

This instructor-led live training in Athens (online or onsite) is designed for marketing professionals, sales teams, and customer service representatives who wish to set up, manage, and monitor Salesforce to better serve their customers.

By the end of this training, participants will be able to:

• Set up their Salesforce account to manage profiles, track activities, customize views and layouts, and personalize settings.
• Use Salesforce features and tools to attract, attain, and service existing and potential customers.
• Create reports and dashboards to generate useful analytics and insights for the business.

This instructor-led, live training in Athens (online or onsite) is intended for administrators who wish to utilize Salesforce Lightning to create web applications.

By the end of this training, participants will be able to:

• Construct responsive applications using Salesforce Lightning.
• Develop applications with little to no code.
• Create a Lightning application from scratch.