Introduction to AI Programming for Public Sector Innovation Training Course

AI policy and regulation is a rapidly evolving field that directly influences how governments create, implement, and supervise artificial intelligence systems.

This instructor-led, live training (available online or onsite) targets public sector legal and compliance professionals with limited prior exposure to AI technologies who wish to understand regulatory developments, ethical frameworks, and policy considerations for responsible AI deployment.

By the end of this training, participants will be able to:

• Interpret key components of AI-related regulations such as the EU AI Act and GDPR.
• Assess national and international policy developments (Canada, U.S., OECD, etc.).
• Evaluate legal and ethical risks in AI procurement and use.
• Contribute to AI governance, oversight, and cross-agency alignment.

Format of the Course

• Interactive lecture and legal case analysis.
• Regulatory comparisons and policy mapping exercises.
• Scenario-based group discussion.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence (AI) is increasingly being used to improve the efficiency, accessibility, and responsiveness of public service delivery in areas such as taxation, healthcare, immigration, and social programs.

This instructor-led, live training (online or onsite) is aimed at public service delivery professionals with limited experience in AI who wish to explore real-world applications, automation strategies, and planning considerations for incorporating AI into front-line government services.

By the end of this training, participants will be able to:

• Identify areas in their department where AI can improve public service operations.
• Understand automation tools and AI-driven decision support systems.
• Explore use cases in forecasting, language access, and citizen assistance.
• Assess ethical, operational, and citizen trust factors in AI-enabled services.

Format of the Course

• Interactive lecture with real-life examples.
• Public sector use case walkthroughs and group discussion.
• Strategy planning exercises adapted to participants' departments.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence (AI) introduces new dimensions of operational risk, governance challenges, and cybersecurity exposure for government agencies and departments.

This instructor-led, live training (online or onsite) is aimed at public sector IT and risk professionals with limited prior experience in AI who wish to understand how to evaluate, monitor, and secure AI systems within a government or regulatory context.

By the end of this training, participants will be able to:

• Interpret key risk concepts related to AI systems, including bias, unpredictability, and model drift.
• Apply AI-specific governance and auditing frameworks such as NIST AI RMF and ISO\/IEC 42001.
• Recognize cybersecurity threats targeting AI models and data pipelines.
• Establish cross-departmental risk management plans and policy alignment for AI deployment.

Format of the Course

• Interactive lecture and discussion of public sector use cases.
• AI governance framework exercises and policy mapping.
• Scenario-based threat modeling and risk evaluation.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Artificial Intelligence tools like ChatGPT, Copilot, and Gemini are reshaping administrative workflows by enabling teams to draft content, organise meetings, manage email correspondence, and automate repetitive tasks.

This instructor-led, live training session (available online or onsite) is designed for public sector administrative professionals with little to no prior AI experience who wish to enhance their daily productivity through the practical application of AI assistants and automation tools.

Upon completing this training, participants will be able to:

• Comprehend how AI tools support routine administrative duties.
• Utilise ChatGPT, Copilot, and Gemini to create emails, summaries, and documents.
• Integrate AI tools with calendars, task lists, and office software.
• Apply best practices for crafting prompts and interpreting results.

Course Format

• Interactive lectures combined with guided demonstrations.
• Practical exercises involving real-world administrative tasks.
• Customisable exercises tailored to the tools most relevant to participants' daily work.

Course Customisation Options

• To request a bespoke training course, please contact us to make arrangements.

Audio AI encompasses artificial intelligence technologies designed to interpret, analyze, generate, or interact with audio signals, including human speech, environmental sounds, and music.

This instructor-led, live training (available online or onsite) is designed for beginner-level professionals who wish to understand how AI is applied in the audio domain for business, communication, automation, and innovation purposes.

By the end of this training, participants will be able to:

• Understand what Audio AI is and how it is used in real-world settings.
• Identify different categories of audio AI tools (e.g., transcription, classification, generation).
• Explore business cases in customer service, security, compliance, and media.
• Evaluate AI tools and services suitable for enterprise audio applications.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

ChatGPT serves as a robust AI assistant capable of supporting government professionals in tasks such as drafting documents, conducting research, summarizing content, and automating processes.

This instructor-led live training, available both online and onsite, is designed for public sector employees who have little to no prior experience with AI tools but wish to leverage ChatGPT effectively for government-related communication, analysis, and administrative efficiency.

Upon completing this training, participants will be able to:

• Utilize ChatGPT to compose and refine government emails, memoranda, and reports.
• Accurately summarize policy documents, public feedback, or research findings.
• Craft effective prompts for daily administrative and analytical tasks.
• Apply fundamental privacy and compliance principles when employing AI within the public sector.

Course Format

• Interactive lectures and group discussions.
• Real-world use cases specific to government operations.
• Practical exercises in implementation and prompt engineering.

Customization Options

• To arrange a tailored training session aligned with your department's specific workflows or policy priorities, please contact us to discuss.

ChatGPT is an AI-powered language model that can assist public sector teams with legislative drafting, policy writing, and document revision at scale — while promoting clarity, compliance, and efficiency.

This instructor-led, live training (online or onsite) is aimed at public sector professionals with limited or no prior experience using AI who are responsible for drafting, editing, or reviewing legislative and policy content and wish to improve precision, clarity, and speed using ChatGPT.

By the end of this training, participants will be able to:

• Use ChatGPT to draft, refine, and edit legislative or policy documents.
• Apply plain language principles and tone control using prompting techniques.
• Create and revise multiple versions for stakeholder input or legal review.
• Ensure consistency with compliance requirements and document structures.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of ChatGPT in legislative and policy drafting scenarios.
• Guided exercises focused on document structuring, tone, and legal clarity.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

ChatGPT is a versatile AI assistant that can help government communication teams improve content creation, responsiveness, and multilingual service delivery while maintaining message consistency and tone.

This instructor-led, live training (online or onsite) is aimed at public sector communication professionals new to AI tools who wish to use ChatGPT to support external communication tasks such as public notices, social media writing, and citizen responses in clear and inclusive formats.

By the end of this training, participants will be able to:

• Create effective public announcements, alerts, and updates using AI support.
• Adapt tone and message for different audiences and platforms.
• Use ChatGPT to translate, rewrite, or simplify public content across multiple languages.
• Ensure alignment with communication guidelines, accessibility, and tone policies.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of ChatGPT in real-world public sector communication scenarios.
• Guided exercises focused on outreach, tone management, and language inclusivity.

Course Customization Options

• To request a customized training for this course based on your department's workflows or internal tools, please contact us to arrange.

ChatGPT serves as a robust AI assistant capable of assisting public sector teams in summarizing extensive documents and creating clear, structured briefings for communication with leadership or stakeholders.

This instructor-led live training, available either online or onsite, targets government professionals who have limited or no prior experience with AI but regularly handle reports and wish to improve how they summarize, synthesize, and convert information into clear, meeting-ready formats.

Upon completion of this training, participants will be able to:

• Leverage ChatGPT to extract and summarize key insights from complex documents.
• Convert raw content into executive summaries, memos, and briefings.
• Refine summaries to ensure clarity, appropriate tone, and alignment with purpose.
• Apply secure and effective prompting techniques for government reporting workflows.

Course Format

• Interactive lectures and discussions.
• Practical application of ChatGPT within sample government scenarios.
• Guided exercises focused on summarization, briefing, and communication workflows.

Course Customization Options

• To request a tailored version of this course based on your department's workflows or internal tools, please contact us to make arrangements.

Microsoft 365 Copilot is an AI-driven assistant integrated into familiar Microsoft applications to boost content creation, automate routine processes, and deliver intelligent insights.

This instructor-led, live training (available online or onsite) is designed for public sector employees who have limited or no prior experience with AI tools. It aims to help participants leverage Microsoft 365 Copilot to improve communication, streamline document management, and extract valuable insights from data and meetings more efficiently.

Upon completion of this training, participants will be able to:

• Utilize Copilot within Word, Excel, and Outlook to draft, analyse, and refine communications.
• Automate repetitive documentation and summarization tasks across various Microsoft 365 applications.
• Derive actionable insights from meeting notes, spreadsheets, and written reports.
• Adhere to responsible usage guidelines for Copilot within a public sector environment.

Course Format

• Interactive lectures and group discussions.
• Practical, hands-on experience using Microsoft 365 Copilot in sample government scenarios.
• Guided exercises focused on communication, reporting, and meeting productivity.

Course Customization Options

• To arrange a customized version of this course tailored to your department's specific workflows or internal tools, please get in touch with us.

This instructor-led, live training in Greece (online or onsite) is designed for advanced government professionals and policy experts who aim to utilize DeepSeek for data-driven governance and policy innovation.

Upon completion of this training, participants will be able to:

• Leverage DeepSeek AI for policy analysis and strategic decision-making.
• Automate government reports and enhance data transparency.
• Apply AI-driven insights to foster public sector innovation.
• Improve citizen engagement through AI-powered solutions.

This instructor-led, live training in Greece (online or onsite) is designed for public sector professionals with intermediate skills who wish to utilize Gemini to generate high-quality content, support research, and boost productivity through advanced AI interactions.

By the end of this training, participants will be able to:

• Design precise and customized prompts tailored to specific scenarios.
• Produce original and innovative content using Gemini.
• Accurately summarize and compare intricate information.
• Utilize Gemini efficiently for brainstorming, planning, and structuring ideas.

Artificial Intelligence (AI) is reshaping public sector operations, decision-making processes, and service delivery on a global scale.

This instructor-led live training, available either online or onsite, is designed for public sector leaders who have little to no prior knowledge of AI. The programme aims to help participants grasp the core principles of AI, evaluate its strategic importance, and discover how it can be adopted ethically and effectively within government bodies.

Upon completing this training, participants will be capable of:

• Understanding the fundamental concepts and terminology associated with artificial intelligence.
• Assessing the opportunities and risks posed by AI within public sector environments.
• Examining the ethical and regulatory aspects pertinent to AI usage in government.
• Forming well-informed viewpoints on AI-related policies, procurement, and strategic planning.

Course Format

• Interactive lectures and discussions.
• Real-world case studies from the public sector.
• Guided group reflections and policy exercises.

Course Customization Options

• To arrange customized training for this course, please get in touch with us.

Artificial Intelligence is swiftly emerging as the cornerstone of contemporary product management, fundamentally altering how we identify customer needs, formulate solutions, and make critical decisions. Much like electricity transformed industrial landscapes, AI is reshaping the processes of building, validating, and evolving products.

This instructor-led, live training session (available online or onsite) is designed for Product Owners, Scrum Masters, and Agile Coaches seeking to understand how AI can augment product ownership and bolster decision-making capabilities.

Upon completion of this training, participants will be equipped to:

• Grasp the core principles of Artificial Intelligence and distinguish between traditional AI and Generative AI (GenAI).
• Apply the seven preferred stances of a Product Owner, including the new Orchestrator stance, and leverage AI to enhance each role — such as Visionary, Experimenter, or Customer Representative.
• Master the art of effective prompting and view AI tools as intelligent collaborators possessing specialized skills.
• Deepen insights into customer needs and generate AI-supported personas for hypothesis testing and discovery, while preserving authentic customer engagement.
• Formulate and articulate a clear product vision using structured frameworks like the 3x3 Framework, utilizing AI to craft and visualize narratives.
• Utilize Generative AI tools to expedite prototyping and hypothesis testing, such as creating mock-ups or defining product concepts.
• Inform product decisions by employing AI tools to analyze, prioritize, and evaluate features based on value, feasibility, and user impact.
• Automate or delegate routine daily tasks (e.g., emails, stakeholder management, note-taking) using AI to dedicate more time to strategic and creative endeavors.
• Facilitate discussions on AI ethics, bias, and data security, ensuring responsible and sustainable AI adoption.
• Identify and design valuable AI use cases customized to the specific product and organizational context.
• Explore and experiment with approximately 20 different AI tools and models — ranging from productivity assistants and prototyping platforms to generative video, image, and coding solutions.