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Duration 7 hours
Course Outline
Introduction to Feedforward
- Key distinctions between feedback and feedforward.
- The rationale behind feedforward: emphasizing strengths and future potential.
- Evidence-based benefits and business cases for forward-focused coaching.
Core Principles and Techniques
- Delivering concise, specific, and future-oriented suggestions.
- Utilizing positive language and avoiding judgmental framing.
- Employing open-ended questions and active listening to facilitate constructive dialogue.
Practical Feedforward Conversations
- Structure of a feedforward interaction: request, suggest, commit.
- Role-play exercise: conducting one-on-one feedforward sessions.
- Peer coaching and rapid-fire practice rounds.
Adapting Feedforward to Various Contexts
- Integrating short, actionable suggestions into team meetings and standups.
- Implementing remote and asynchronous feedforward practices.
- Addressing cross-cultural nuances and ensuring psychological safety.
Managing Difficult Conversations
- Integrating feedforward with corrective feedback when necessary.
- Techniques for de-escalation and reframing for constructive outcomes.
- Establishing boundaries and securing follow-up commitments.
Embedding Feedforward Within Your Team
- Designing simple routines and rituals to sustain the practice.
- Evaluating impact through qualitative and basic quantitative metrics.
- Action planning: drafting your team’s feedforward implementation plan.
Troubleshooting
- Identifying common obstacles and strategies to overcome resistance.
- Recognizing when feedforward alone is insufficient and identifying alternative solutions.
- Accessing coaching resources and understanding escalation paths.
Summary and Next Steps
Requirements
- A fundamental understanding of team leadership and communication principles.
- Previous experience in leading or coordinating small teams is advantageous.
- Openness to engaging in role-plays and peer coaching activities.
Target Audience
- Team leaders
- Managers
- Supervisors
- HR professionals
Testimonials (2)
Reports structuring, analysis, presentation, flexibility, editable...
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