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Course Outline

Introduction to Feedforward

  • Key distinctions between feedback and feedforward.
  • The rationale behind feedforward: emphasizing strengths and future potential.
  • Evidence-based benefits and business cases for forward-focused coaching.

Core Principles and Techniques

  • Delivering concise, specific, and future-oriented suggestions.
  • Utilizing positive language and avoiding judgmental framing.
  • Employing open-ended questions and active listening to facilitate constructive dialogue.

Practical Feedforward Conversations

  • Structure of a feedforward interaction: request, suggest, commit.
  • Role-play exercise: conducting one-on-one feedforward sessions.
  • Peer coaching and rapid-fire practice rounds.

Adapting Feedforward to Various Contexts

  • Integrating short, actionable suggestions into team meetings and standups.
  • Implementing remote and asynchronous feedforward practices.
  • Addressing cross-cultural nuances and ensuring psychological safety.

Managing Difficult Conversations

  • Integrating feedforward with corrective feedback when necessary.
  • Techniques for de-escalation and reframing for constructive outcomes.
  • Establishing boundaries and securing follow-up commitments.

Embedding Feedforward Within Your Team

  • Designing simple routines and rituals to sustain the practice.
  • Evaluating impact through qualitative and basic quantitative metrics.
  • Action planning: drafting your team’s feedforward implementation plan.

Troubleshooting

  • Identifying common obstacles and strategies to overcome resistance.
  • Recognizing when feedforward alone is insufficient and identifying alternative solutions.
  • Accessing coaching resources and understanding escalation paths.

Summary and Next Steps

Requirements

  • A fundamental understanding of team leadership and communication principles.
  • Previous experience in leading or coordinating small teams is advantageous.
  • Openness to engaging in role-plays and peer coaching activities.

Target Audience

  • Team leaders
  • Managers
  • Supervisors
  • HR professionals
 7 Hours

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