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Course Outline

Understanding 'Brand'

  • What constitutes a "brand"?
  • What defines your company’s brand?
  • How can I influence the strength of my company’s brand?

Basic Change Strategies

  • The necessity for managers to continually assess the current status of their division—especially in comparison to peers and competitors—and implement pro-active rather than re-active changes
  • The "STARS" model for Change Strategies and Planning

Change Management

  • Analysis of why previous changes succeeded
  • Analysis of why previous changes failed
  • Key lessons from past change initiatives (within your company and others)
  • The 9 Principles of Change – and practical application
  • Lewin’s model of Change Implementation
  • The Change Kaleidoscope

The Psychological Effects of Change

  • Current emotional states: How am I feeling now? How are my colleagues feeling?
  • Future emotional trajectories: How will I and others feel as the change process unfolds?

Customer / Stakeholder Relationships

  • What defines a Customer?
  • What defines a Stakeholder?
  • How can I maximise the value of each Customer / Stakeholder interaction?
  • The Service : Profit Chain

Financial Aspects of a Business

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Setting Objectives

  • Vision and Mission Statements
  • Setting Objectives to deliver on Mission Statements
  • Performance Management to exceed agreed Objectives

Negotiating for Best Results

  • Communication in Negotiation
  • The importance of Effective Presentations
  • Different Negotiating Strategies
  • Comparing Strategies
  • Building Rapport
  • The 3-phase Negotiating Process
 21 Hours

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