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Course Outline
Understanding 'Brand'
- What constitutes a "brand"?
- What defines your company’s brand?
- How can I influence the strength of my company’s brand?
Basic Change Strategies
- The necessity for managers to continually assess the current status of their division—especially in comparison to peers and competitors—and implement pro-active rather than re-active changes
- The "STARS" model for Change Strategies and Planning
Change Management
- Analysis of why previous changes succeeded
- Analysis of why previous changes failed
- Key lessons from past change initiatives (within your company and others)
- The 9 Principles of Change – and practical application
- Lewin’s model of Change Implementation
- The Change Kaleidoscope
The Psychological Effects of Change
- Current emotional states: How am I feeling now? How are my colleagues feeling?
- Future emotional trajectories: How will I and others feel as the change process unfolds?
Customer / Stakeholder Relationships
- What defines a Customer?
- What defines a Stakeholder?
- How can I maximise the value of each Customer / Stakeholder interaction?
- The Service : Profit Chain
Financial Aspects of a Business
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts
- Budgets
- Cash-Flow Forecasts
- Business Cases
Setting Objectives
- Vision and Mission Statements
- Setting Objectives to deliver on Mission Statements
- Performance Management to exceed agreed Objectives
Negotiating for Best Results
- Communication in Negotiation
- The importance of Effective Presentations
- Different Negotiating Strategies
- Comparing Strategies
- Building Rapport
- The 3-phase Negotiating Process
21 Hours
Testimonials (2)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.