Influencing and Avoiding Conflict Training Course

Who should attend

Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.

Course description

Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.

Goal

This training aims to review and enhance the competencies required to meet business objectives, both in individual tasks and team collaboration. Participants will acquire key skills such as:

• Developing an effective communication style with others
• Practically analyzing communication barriers and learning active techniques to prevent them
• Building supportive collaborative relationships
• Enhancing effective teamwork
• Gaining awareness of mutual influence between team members and the team as a whole
• Mastering various techniques for conflict management
• Modifying attitudes and behaviors to adopt constructive approaches, such as assertive postures

Methodology

The training is designed to be highly interactive, with participants engaging for over 80% of the time. Each session follows a consistent dynamic: starting with exercises to build awareness, followed by a mini-lecture on relevant techniques (knowledge acquisition), and concluding with practice of new tactics and skills. After each session, participants receive supporting materials to reinforce the topics discussed.

Practical materials are supplemented with mini-lectures that explain the theoretical foundations and fundamental psychological mechanisms underlying the activities performed during the training.

Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

This instructor-led, live training in Greece (online or onsite) targets professionals working in international business environments who wish to rapidly improve their listening, speaking, and writing skills to become more effective leaders and team members.

Upon completing this training, participants will be able to:

• Acquire tools and strategies to swiftly broaden their workplace English vocabulary.
• Concentrate exclusively on the specific aspects of English necessary for greater professional effectiveness.
• Build confidence in communicating with authority via phone, email, and in meetings.
• Develop techniques to influence and persuade customers, managers, and colleagues.
• Implement a systematic approach to continue refining their Business English skills post-training.

This instructor-led, live training in Greece (online or in-person) is designed for individuals seeking to enhance their coaching and communication capabilities.

By the end of this training, participants will be able to:

• Grasp the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply various coaching and communication best practices.
• Enhance their communication and influencing abilities.
• Lead coaching sessions with confidence.

Purpose

The demand for professionals possessing strong business acumen, interpersonal proficiency, and leadership capabilities has reached unprecedented levels. This course is designed to equip professionals across all disciplines with the essential knowledge and skills required to communicate and collaborate effectively.

By bridging the gap between specialist and non-specialist individuals, 'Mastering Communication and Collaboration' aims to enhance communication throughout all areas of a business. Through actionable strategies, real-world examples, and practical tips, the course helps participants refine their abilities to become more effective communicators and collaborators, regardless of whether they are aspiring leaders or seasoned professionals.

The primary objective is to boost professional effectiveness by complementing technical 'hard skills' with crucial 'soft skills'. Attendees will:

• Integrate more seamlessly into organisations by gaining a deeper understanding of organisational dynamics beyond their specialist functions.
• Learn how to best collaborate and convey technical issues to the mutual benefit of both the speaker and the listener.
• Enhance their ability to deliver specialist information clearly to non-specialist audiences.

Format of the Course

• Interactive lectures and discussions.
• Interactive problem-solving sessions.

Course Customisation Options

• To request customised training for this course, please contact us to arrange.

Learning Outcomes:

• Recognise the importance of managing one's own behaviour before attempting to influence that of others.
• Evaluate the strengths and limitations of various communication channels.
• Effectively manage relationships with both internal and external customers and stakeholders.

Course Structure:

This course employs a highly interactive approach, combining:

• Guided discussions
• Visual presentations
• Practical exercises
• Real-world case studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

This course is designed for you if you wish to:

• understand why some individuals do not respond to what you say to them,
• improve your relationship with your spouse, children, boss, co-worker, etc...
• expand the scope of their personal skills in communication with other people,
• learn how to quickly feel better, safer, quieter and just as you like,
• make other people interested in your own person and to make them to like you

this course is for you!

Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.

By the end of the session, participants will be able to:

• Improve clarity, confidence, and professionalism in verbal and written communication.
• Apply techniques for structuring messages effectively for different audiences.
• Enhance grammar, vocabulary, and tone for business communication.
• Avoid common communication pitfalls and misunderstandings.
• Develop active listening and feedback-giving skills for better workplace interactions.

This instructor-led, live training in Greece (online or onsite) is aimed at intermediate-level professionals across various roles who wish to improve oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message transmission, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations of conflict, negotiation, and teamwork.

This instructor-led, live training in Greece (online or onsite) is designed for beginner to intermediate-level leaders and managers who wish to adopt feedforward techniques to improve team engagement, coaching, and performance conversations.

"High-Impact Communication Skills," is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training in Greece (online or onsite) is designed for managers and executives seeking to apply the appropriate tools, skills, and methodologies to effectively manage remote teams.

Upon completion of this training, participants will be able to:

• Examine remote leadership principles, structures, and essential components to successfully adapt to a remote work environment.
• Foster trust, clarity of goals, company culture, and teamwork to build an effective and productive remote team.
• Utilize existing tools and technologies to enhance virtual communication and collaboration.
• Apply goal-setting and project management methods to assess the performance of a remote team.

Audience

This course is designed for managers, team leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being "stolen" by others
• They cannot complete their daily tasks effectively due to a lack of planning, foresight, or prioritisation

Format of the course

The course combines highly interactive elements, including:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Appreciate the importance of managing meetings effectively – by respecting the time constraints of those invited to attend
• Follow standard processes for calling, managing, and preparing the outputs of meetings
• Gain a broader understanding of how to manage themselves and their time more efficiently: to work smarter, not harder…