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Course Outline
Module 1: Self-Perception and Understanding Others
- Factors that drive our behavior
- Distinguishing between business-appropriate conduct and inappropriate actions
- Gaining insight into how others perceive and interact with you
Module 2: Communication Skills
- Mechanisms of interpersonal communication
- Pros and cons associated with various media platforms
- Defining effective communication and strategies for its implementation
- Applying diverse thinking and learning styles to daily professional tasks
Module 3: Emotional Intelligence
- Emotional triggers and their impact on outcomes
- The significance of EQ compared to traditional IQ metrics
- Components of Goleman’s Emotional Intelligence framework:
- Self-awareness
- Self-regulation
- Intrinsic motivation
- Empathy
- Social proficiency
Module 4: Delegation
- Defining the concept of delegation
- Key steps involved in the delegation process
Module 5: Transactional Analysis
- Understanding reaction patterns in interactions with peers and clients
- Techniques for establishing rapport with team members and customers
- The advantages of genuine rapport in professional relationships
Module 6: Stakeholder Management
- Strategies for meeting stakeholder expectations
- Analysis of both internal and external stakeholder groups
Module 7: Navigating Change
- Nine fundamental principles of organizational change
- Psychological responses to workplace transformation
- Addressing resistance and identifying its potential benefits
Module 8: Conflict Resolution
- Root causes of professional disagreements
- Stages in managing conflict
- Analyzing the nature of the dispute
- Comprehending the positions of all parties involved
- Strategies for resolving the issue
- Application of Kilmann’s five conflict handling styles
- Techniques for bridging communication gaps
21 Hours
Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
