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 Duration 16 hours

Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: Origins and evolution
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Identifying types of waste (muda) in service delivery

2. Lean for Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer)
  • Prioritization frameworks: MoSCoW, WSJF, and the Effort-Impact Matrix
  • A3 Project Thinking: Structure and practical application
  • A comparative overview of Lean, Agile, and Six Sigma

3. Lean Kanban (4 hours)

  • Core components of the Kanban system
  • Board management best practices
  • Pull mechanisms and Work In Progress (WIP) limits
  • Flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean in Processes (4 hours)

  • VSM (Value Stream Mapping)
  • Detecting waste in banking operations
  • Applying KAIKAKU strategies

5. Additional Lean Tools (2 hours)

  • GEMBA walks
  • KAIZEN implementation
  • Root cause analysis using Ishikawa diagrams and the 5 Whys
  • POKA-YOKE error-proofing

Summary and Next Steps

Requirements

  • A solid grasp of fundamental project management concepts
  • Practical experience with process workflows in business or banking settings
  • Basic familiarity with Agile or Lean principles

Target Audience

  • Process managers and analysts
  • Project managers within banking and financial services
  • Professionals responsible for requirements definition and process improvement

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