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 Duration 16 hours

Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: Origins and evolution
  • Core Lean Principles: Value, Flow, Pull, and Perfection
  • Types of waste (muda) in service delivery

2. Lean for Requirements and Project Management (4 hours)

  • VOC (Voice of the Customer)
  • Prioritization methods: MoSCoW, WSJF, and Effort-Impact Matrix
  • A3 Project Thinking (structure and practical use)
  • Comparative overview of Lean, Agile, and Six Sigma

3. Lean Kanban (4 hours)

  • Fundamentals and components of the Kanban system
  • Board management strategies
  • Pull mechanisms and Work In Progress (WIP) limits
  • Flow metrics: Lead Time, Cycle Time, and Takt Time

4. Lean in Process Optimization (4 hours)

  • VSM (Value Stream Mapping)
  • Identifying waste in banking processes
  • KAIKAKU

5. Additional Lean Tools (2 hours)

  • GEMBA
  • KAIZEN
  • Root cause analysis: Ishikawa diagrams and 5 Whys
  • POKA-YOKE

Summary and Next Steps

Requirements

  • A solid grasp of fundamental project management concepts
  • Experience with process workflows in business or banking environments
  • Familiarity with Agile or Lean principles

Target Audience

  • Process managers and analysts
  • Project managers in the banking and financial services sector
  • Professionals engaged in requirements gathering and process improvement

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