Course Outline
Communication and Collaboration
- Communication – what constitutes a communication style and why it matters in effectively communicating goals, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern ‘Manager’ – Models for Team Collaboration and Team Self-Organisation
- If people ‘want to want’, the whole team has a chance to perform exceptionally well
- ‘Wanting’ to make decisions independently
- Aiming for a single goal
- Ensuring people ‘want’ one thing and ‘can do’ another
- Supporting the effective self-organisation of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership styles and reactions,
- Proactive communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
Roles and Communication Styles:
- Diagnosis and identification of preferred roles and communication styles
- Effective communication between different roles and communication styles,
- Colours in communication – the foundation for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes,
- ‘The Conflict Spiral’,
- Effective problem and conflict resolution
Communication with the Environment
- The communication process,
- Communication plan,
- Information management,
- Communication with stakeholders,
- Partnership and Collaboration in the Organisation - SRMM® model
- Model Maturity Levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationality (Relational)
- Integrated Collaboration (Integrated)
- Predictability and Forecasting (Predictive)
- Who do I collaborate with?
- Identification of Partners
- Mapping Interactions with Partners
- Improvement Plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
The training is designed to be interactive, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise on new habits (building awareness), a mini-lecture on techniques (knowledge), and the practice of new tactics and techniques (skill). At the close of each session, participants receive supporting materials related to the topic discussed. Practical content is summarised through mini-lectures that provide theoretical foundations and explain the basic psychological mechanisms that participants experience during in-classroom work.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
