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Course Outline
Introduction to Communication
- The communication process and its key stages
- The significance of verbal and nonverbal cues
- Techniques and tools for effective interaction
Principles of Effective Communication as a Core Element in Organizational Contacts
- Analyzing your personal communication style
- Identifying common communication errors
- Recognizing and addressing communication barriers
- The development stages of interpersonal relationships
- Dynamics of face-to-face versus telephone communication
Communication Within Organizations
- Network-based communication structures in organizations
- Models for information flow and their optimization
- Key tasks and internal communication tools
Effective Conversations
- Developing self-awareness as both a sender and receiver of messages
- Factors influencing the quality of professional interactions among staff
- Active listening as a cornerstone of effective communication
- Factors that hinder hearing and understanding speech
- The art of asking impactful questions
- Psychological mechanisms and techniques for influence
Steps to Build Teams and Their Impact on Collaboration
- Stages of team development: operational principles and potential hazards at each phase
- Strategies for working effectively across all stages
- Identification of team roles and functions
Conflict and Competition in Groups: The Primary Threat to Cooperation
- Sources and types of conflicts
- Strategies for managing conflict
- Competition within the group: advantages and disadvantages
Sources and types of conflicts
Balancing harmony and positive relations with others: the concept of assertive behavior
- Defining the concept of assertiveness
- Understanding your fundamental rights
- Determining when to assert your position
- Distinguishing behavioral types: aggressive, submissive, and assertive
- Crafting 'I' messages to assertively express opinions, judgments, and emotions
- Overcoming the fear of saying 'no': identifying internal barriers
- Practicing self-assertive behaviors stemming from internal confidence
Mutual Respect: The Impact of Agreement and Refusal
- The ability to decline and refuse appropriately
- Skills in constructive argumentation
- Understanding manipulation tactics
- Accepting and responding to positive and negative forms of criticism
- Providing constructive feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality