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Course Outline

Introduction to Communication

  • The communication process and its key stages
  • The significance of verbal and nonverbal cues
  • Techniques and tools for effective interaction

Principles of Effective Communication as a Core Element in Organizational Contacts

  • Analyzing your personal communication style
  • Identifying common communication errors
  • Recognizing and addressing communication barriers
  • The development stages of interpersonal relationships
  • Dynamics of face-to-face versus telephone communication

Communication Within Organizations

  • Network-based communication structures in organizations
  • Models for information flow and their optimization
  • Key tasks and internal communication tools

Effective Conversations

  • Developing self-awareness as both a sender and receiver of messages
  • Factors influencing the quality of professional interactions among staff
  • Active listening as a cornerstone of effective communication
  • Factors that hinder hearing and understanding speech
  • The art of asking impactful questions
  • Psychological mechanisms and techniques for influence

Steps to Build Teams and Their Impact on Collaboration

  • Stages of team development: operational principles and potential hazards at each phase
  • Strategies for working effectively across all stages
  • Identification of team roles and functions

Conflict and Competition in Groups: The Primary Threat to Cooperation

  • Sources and types of conflicts
  • Strategies for managing conflict
  • Competition within the group: advantages and disadvantages

Sources and types of conflicts

Balancing harmony and positive relations with others: the concept of assertive behavior

  • Defining the concept of assertiveness
  • Understanding your fundamental rights
  • Determining when to assert your position
  • Distinguishing behavioral types: aggressive, submissive, and assertive
  • Crafting 'I' messages to assertively express opinions, judgments, and emotions
  • Overcoming the fear of saying 'no': identifying internal barriers
  • Practicing self-assertive behaviors stemming from internal confidence

Mutual Respect: The Impact of Agreement and Refusal

  • The ability to decline and refuse appropriately
  • Skills in constructive argumentation
  • Understanding manipulation tactics
  • Accepting and responding to positive and negative forms of criticism
  • Providing constructive feedback
 14 Hours

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