Effective interpersonal communication with elements of assertiveness Training Course

Who should attend

Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.

Course description

Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.

This instructor-led, live training in Greece (online or in-person) is designed for individuals seeking to enhance their coaching and communication capabilities.

By the end of this training, participants will be able to:

• Grasp the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply various coaching and communication best practices.
• Enhance their communication and influencing abilities.
• Lead coaching sessions with confidence.

Purpose

The demand for professionals possessing strong business acumen, interpersonal proficiency, and leadership capabilities has reached unprecedented levels. This course is designed to equip professionals across all disciplines with the essential knowledge and skills required to communicate and collaborate effectively.

By bridging the gap between specialist and non-specialist individuals, 'Mastering Communication and Collaboration' aims to enhance communication throughout all areas of a business. Through actionable strategies, real-world examples, and practical tips, the course helps participants refine their abilities to become more effective communicators and collaborators, regardless of whether they are aspiring leaders or seasoned professionals.

The primary objective is to boost professional effectiveness by complementing technical 'hard skills' with crucial 'soft skills'. Attendees will:

• Integrate more seamlessly into organisations by gaining a deeper understanding of organisational dynamics beyond their specialist functions.
• Learn how to best collaborate and convey technical issues to the mutual benefit of both the speaker and the listener.
• Enhance their ability to deliver specialist information clearly to non-specialist audiences.

Format of the Course

• Interactive lectures and discussions.
• Interactive problem-solving sessions.

Course Customisation Options

• To request customised training for this course, please contact us to arrange.

Learning Outcomes:

• Recognise the importance of managing one's own behaviour before attempting to influence that of others.
• Evaluate the strengths and limitations of various communication channels.
• Effectively manage relationships with both internal and external customers and stakeholders.

Course Structure:

This course employs a highly interactive approach, combining:

• Guided discussions
• Visual presentations
• Practical exercises
• Real-world case studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

This course is designed for you if you wish to:

• understand why some individuals do not respond to what you say to them,
• improve your relationship with your spouse, children, boss, co-worker, etc...
• expand the scope of their personal skills in communication with other people,
• learn how to quickly feel better, safer, quieter and just as you like,
• make other people interested in your own person and to make them to like you

this course is for you!

Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.

By the end of the session, participants will be able to:

• Improve clarity, confidence, and professionalism in verbal and written communication.
• Apply techniques for structuring messages effectively for different audiences.
• Enhance grammar, vocabulary, and tone for business communication.
• Avoid common communication pitfalls and misunderstandings.
• Develop active listening and feedback-giving skills for better workplace interactions.

This instructor-led, live training in Greece (online or onsite) is aimed at intermediate-level professionals across various roles who wish to improve oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message transmission, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations of conflict, negotiation, and teamwork.

This live, instructor-led training in Greece (online or onsite) is designed for leaders and managers at beginner to intermediate levels who seek to implement feedforward techniques to enhance team engagement, coaching effectiveness, and performance discussions.

The "High-Impact Communication Skills" programme is designed to provide participants with the essential tools needed for clear, confident, and influential communication. In today's business landscape, the ability to convey ideas effectively is of utmost importance. This training focuses on two critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The programme adopts a holistic approach, starting with foundational communication principles before moving to a dedicated module on overcoming the fear of public speaking. Participants will then acquire practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is grounded in the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, self-awareness, and impact.

Upon completion of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation featuring a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilising effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

Target Audience

• Personnel who require a comprehensive understanding of the issues related to influencing and avoiding conflict, specifically regarding relationships with: 
  • Colleagues
  • Management
  • Internal and external customers and stakeholders

Course Objectives

Upon completion of this course, participants will be able to:

• Recognise the necessity of managing one’s own behaviour as a prerequisite for influencing the behaviour of others
• Evaluate the advantages and limitations of various communication channels
• Effectively manage relationships with internal and external customers and stakeholders

Delivery Format

This course employs a highly interactive blend of methods including:

• Guided discussions
• Slide presentations
• Practical exercises
• Case study analysis

This instructor-led, live training in Greece (online or onsite) is aimed at managers, supervisors, and technical professionals transitioning into leadership roles. The program helps them use structured leadership frameworks and communication tools to strengthen authority, delegation, and team performance in growing organizations.

By the end of this training, participants will be able to:

• Define and apply clear leadership authority and accountability within their scope.
• Delegate tasks and outcomes effectively while maintaining performance oversight.
• Conduct structured, direct, and constructive performance conversations.
• Communicate expectations clearly to improve engagement and cross-functional alignment.

This instructor-led, live training in Greece (online or onsite) is aimed at medical professionals, physician leaders, and clinical trainers who wish to strengthen their presentation skills, assertive communication, peer influence, and scientific storytelling abilities in high-stakes medical settings.

This instructor-led live training in Greece (online or onsite) is designed for managers and executives seeking to implement the right tools, skills, and methodologies to manage remote teams.

Upon completion of this training, participants will be able to:

• Examine remote leadership principles, structures, and key components to successfully adapt to a remote work environment.
• Foster trust, align on goals, cultivate culture, and enhance teamwork to establish a productive remote team.
• Leverage existing tools and technologies to optimize virtual communication and collaboration.
• Apply goal-setting and project management techniques to evaluate remote team performance.

Audience

This course is designed for managers, team leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being "stolen" by others
• They cannot complete their daily tasks effectively due to a lack of planning, foresight, or prioritisation

Format of the course

The course combines highly interactive elements, including:

• Facilitated discussions
• Slide presentations
• Exercises and case studies

By the end of the course, delegates will be able to:

• Appreciate the importance of managing meetings effectively – by respecting the time constraints of those invited to attend
• Follow standard processes for calling, managing, and preparing the outputs of meetings
• Gain a broader understanding of how to manage themselves and their time more efficiently: to work smarter, not harder…