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Duration 8 hours
Course Outline
Core Principles of Effective Communication
The value of clear and concise messaging
- The 7 Cs framework: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
- Recognizing typical communication obstacles and strategies to resolve them
- Distinguishing between formal and informal communication styles
Excelling in Verbal Interaction
- Articulation & Pronunciation: Delivering speech with precision and assurance
- Pacing & Tone: Maintaining a professional and engaging delivery
- Active Listening: A fundamental element of productive dialogue
- Navigating Challenging Dialogues & Providing Constructive Input
Essentials of Business Writing
Drafting with precision, accuracy, and brevity
- Grammar and punctuation: Identifying and correcting frequent mistakes
- Professionally organizing emails, reports, and formal correspondence
- Selecting appropriate tonal registers for various business scenarios
Best Practices for Digital and Email Communication
Professional email etiquette: Essential guidelines to follow and avoid
- Organizing emails to maximize impact and efficiency
- Managing sensitive or complex electronic correspondence
- Leveraging AI and digital tools for tone and grammar validation
Wrap-Up & Strategic Action Planning
- Summary of key insights and personal reflections
- Formulating a personal commitment to continuous improvement
Pedagogical Approaches
- Interactive Discussions & Activities – Immersing participants in realistic professional scenarios
- Role-Playing & Simulations – Practicing effective verbal delivery
- Collaborative Work & Peer Review – Learning through the writing and speaking styles of colleagues
- Hands-on Writing & Editing Tasks – Practical application to enhance business communication
Requirements
Intended Audience: Professionals aiming to refine their verbal and written English proficiency.
Testimonials (4)
The good relationship that was established from the outset with the trainer and the group. The trainer adapted to the team's dynamics and understood our needs perfectly. It was both super helpful and fun.
Roger Negrete - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
the teacher
Maria Tudela - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
The way Sarah conducts the course and explains things.
Maria Garcia Donday - Fundacion Mon Clinic Barcelona
Course - Effective English Communication: One-Day Training Program
Monika inspired me; She has great communication skills, communicates clearly and very direct, which I admire a lot
