Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction
Fundamentals of Coaching
- Defining coaching
- Recognizing Roadblocks
Coaching Models
- Overview of coaching frameworks
- Selecting the appropriate coaching framework
- Understanding the GROW model
Coaching in Practice
- Essential factors for coaching
- Becoming an effective coach
Effective Communication
- Communication fundamentals
- Preparation and stages of communication
- Delivering the message
- Communication barriers
Communication and Influencing
- Key components of communication
- Building trust and rapport
- Listening techniques
- Expressing vs. provoking
- Questioning techniques
- Summarizing
- Emotional intelligence
- Influencing framework and guidelines
- Influencing strategies and practices
Best Practices
- Coaching best practices
- Strategies for effective communication
Summary and Next Steps
Requirements
- No prerequisites are required.
Audience
- Anyone looking to improve their coaching and communication skills.
14 Hours
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.