Course Outline
Day 1
INTRODUCTION
- Context and background
- Defining roles
- Soft skills fundamentals
- Perception, numeracy gaps, and human nature
- Financials, metrics, and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The aims and intent behind communication
- Educating
- Informing
- Persuading
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your listeners
- Perspectives, mental models, and schemas
- Managing jargon and diverse audiences
- Geographic and national contexts
- Levels of abstraction
3. COMMUNICATION METHODS AND TOOLS
- Available tools
- On-screen text and summarization techniques
- The rule of three
- Utilizing examples and analogies
4. STORYTELLING
- The ubiquity of narrative and innate human connection
- Applying storytelling in professional settings
- Techniques for narrative delivery
- Non-verbal cues
- The enduring power of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Determining the appropriate level of detail
- Utilizing trusted sources
- Visualizing data and insights
6. INTERPRETATION OF DATA
- Understanding confirmation bias
- Intent behind communication
- Status and standing in communication
7. FEEDBACK
- Feedback frameworks
- Situation, Behavior, and Impact (SBI) model
- Sandwich feedback method
- Pendleton feedback principles
- Situation, Task, Action, and Result (STAR) model
- SAID feedback approach
- Strategies for eliciting quality feedback
- The art of active listening
- Delivering effective feedback
- Providing constructive input
- Summary points
Day 3
8. COLLABORATION
- Motivations for teamwork
- Defining collaboration
- Fostering a culture of cooperation
- Key takeaways
9. COLLABORATION TOOLS
- Standard collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari Window model
- Conciseness
- Assertiveness
- Foundational assertion
- Empathetic assertion
- Consequence-based assertion
- The discrepancy method
- Repetition strategies
- The fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-regulation
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Transparency and intent
- Building your personal brand
- Step 1: Clarify your objectives
- Step 2: Aligning goals
- Step 3: Identifying your audience and their needs
- Step 4: Engagement strategies
- Essential brand attributes
13. POSITIVE ATTITUDE
- The evolution of Positive Mental Attitude (PMA)
- The 'Can-do' spirit and confidence
- Cultivating and sustaining a positive mindset
- Essential positivity
- Final reflections
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prior Knowledge and Competencies
No specific prerequisites are required, though some degree of professional experience in any field is beneficial.
Target Audience
This course is typically designed for professionals with several years of experience. However, the content is universally applicable and relevant across most disciplines. It is particularly valuable for specialists who need to explain complex or niche concepts to non-specialist audiences.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
