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Ευχαριστούμε για την εκδήλωση κράτησης! Ένας από τους συνεργάτες μας θα επικοινωνήσει μαζί σας σύντομα.
Εξέλιξη Κομματιού
1. Introduction to Digital Sales
- What defines digital sales in the modern market
- Key digital platforms and customer touchpoints
- Adapting traditional sales approaches to digital contexts
2. Understanding the Digital Customer
- Customer behavior and decision-making online
- Identifying target audiences and digital personas
- Mapping the digital customer journey
3. Digital Customer Acquisition
- Strategies for attracting customers through digital channels
- Leveraging social media, email, and online ads
- Using digital tools to track leads and measure reach
4. Effective Online Sales Techniques
- Establishing trust and credibility in digital interactions
- Adapting communication style to online environments
- Handling objections and closing deals virtually
5. Delivering Exceptional Digital Customer Service
- Building empathy and rapport through digital channels
- Using live chat, email, and social platforms effectively
- Resolving issues promptly and professionally
6. Customer Follow-up and Retention
- Creating effective post-sale engagement strategies
- Maintaining long-term relationships with digital tools
- Turning satisfied customers into brand advocates
7. Tools and Metrics for Digital Sales Success
- CRM and analytics tools for tracking performance
- Key performance indicators (KPIs) for online sales
- Continuous improvement through data-driven insights
8. Practical Applications and Action Planning
- Case study: Successful digital sales campaigns
- Group exercise: Designing a customer acquisition plan
- Personal action plan for immediate implementation
Summary and Next Steps
- Review of key takeaways and tools
- Commitment to ongoing skill development
- Resources for continuous improvement in digital sales
Απαιτήσεις
- Basic familiarity with digital communication tools
- Experience in sales or customer interaction roles
- Willingness to adopt new digital sales techniques
Audience
- Sales professionals and account managers
- Customer service and business development teams
- Team leaders aiming to improve digital sales performance
7 Ώρες
Σχόλια (2)
Η Irma ήταν συντονισμένη μαζί μας ως μαθητές και τις επιχειρηματικές μας ανάγκες. Ήταν σαφές ότι μας άκουγε ενεργά από τα ενημερωμένα σχόλια που έδωσε στη συνέχεια.
Siobhan - Raintree
Κομμάτι - Digital Marketing for Software-as-a-Service (SaaS)
Μηχανική Μετάφραση
Ήταν σε θέση να απαντήσει εύκολα στις ερωτήσεις όλων… Σαφώς ένδειξη της πείρας της.
Yunus - Vodacom
Κομμάτι - Digital Marketing
Μηχανική Μετάφραση
