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Duration 7 hours
Course Outline
Sensibility in the Professional Environment
- Defining the concepts of sensitivity and respect within professional contexts
- Evaluating the impact of word choice, tone, and body language
- Cultivating awareness of cultural, personal, and social variances
Identifying and Managing Unconscious Bias
- Examining the formation of biases and their effect on decision-making processes
- Exploring examples of microaggressions and inadvertent offenses
- Implementing practical strategies to mitigate bias and ensure fairness
Empathy and Emotional Intelligence
- Gaining insight into the perspectives and emotions of others
- Practicing active listening and compassionate communication styles
- Harnessing empathy to deepen trust and foster collaboration
Managing Sensitive Situations
- Approaching conflict or offense with constructive responses
- Maintaining professional composure under pressure
- Transforming challenging conversations into valuable learning opportunities
Establishing an Inclusive Culture
- Encouraging respect, transparency, and shared accountability
- Advocating for inclusive behaviors in everyday interactions
- Highlighting the leadership role in modeling sensitive behavior
Practical Application and Reflection
- Engaging in case-based exercises centered on sensitive workplace scenarios
- Participating in group reflections and the sharing of insights
- Developing a personal action plan to integrate sensitivity principles
Summary and Future Actions
- Reviewing core concepts and established practices
- Committing to sustained awareness and respect
- Following guidelines to promote long-term inclusivity in the workplace
Requirements
- Practical experience working in team-based or customer-facing environments
- A willingness to engage in self-reflection and group discussions
- No prior formal training in diversity or inclusion is necessary
Target Audience
- Employees and team leaders dedicated to fostering respect and inclusion within their workplaces
- Managers seeking to cultivate awareness and empathy within their respective teams
- Organizations committed to enhancing a culture of sensitivity and mutual understanding
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
