Soft Skills Training Courses

Soft Skills Training Courses

Οι μαθήτριες κατάρτισης με επίκεντρο το μάθημα Soft Skills (επίσης γνωστές ως δεξιότητες των ανθρώπων, διαπροσωπικές δεξιότητες, κοινωνικές δεξιότητες και μεταβιβάσιμες δεξιότητες) καταδεικνύουν μέσω συζήτησης και ασκήσεων πώς κατανοούν τη δυναμική των ανθρώπινων σχέσεων σε ένα επιχειρηματικό περιβάλλον και πώς να εφαρμόζουν τεχνικές Soft Skills , συνήθειες και νοοτροπίες για τη βελτίωση των σχέσεων καθώς και των επιχειρηματικών αποτελεσμάτων, ενώ ταυτόχρονα δημιουργεί μια πιο ολοκληρωμένη εμπειρία στην εργασία και τη ζωή. Η κατάρτιση Soft Skills είναι διαθέσιμη ως "onsite live training" ή "remote live training". Η επιτόπια κατάρτιση σε πραγματικό χρόνο μπορεί να πραγματοποιηθεί σε τοπικό επίπεδο στις εγκαταστάσεις του πελάτη Ελλάδα ή σε εταιρικά κέντρα κατάρτισης NobleProg στο Ελλάδα . Η απομακρυσμένη ζωντανή προπόνηση πραγματοποιείται μέσω μιας διαδραστικής, απομακρυσμένης επιφάνειας εργασίας. NobleProg - Ο τοπικός παροχέας εκπαίδευσης

Testimonials

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Soft Skills Course Outlines

Title
Duration
Overview
Title
Duration
Overview
7 hours
Overview
This course aims to inspire trainees to become leaders by showing what makes or breaks a leader.
7 hours
Overview
Audience

Managers, Team Leaders and staff members who feel that:

- They are attending too many meetings
- Their time is being “stolen” by other people
- They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
- Follow the standard processes for calling, managing and preparing the output of meetings
- Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…
14 hours
Overview
In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.

Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.

This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.

Objectives:

- To understand the fundamentals and nuances of conflicts in organizations
- To explore key concepts, factors, theories, types, and models in conflict resolution
- To discover the personality types, leadership styles supporting negotiation skills
- To learn the art of assertiveness and self-confidence
- To experiment, experience and practice conflict resolutions
4 hours
Overview
Overview:

There are Five stages in the Design Thinking (DT) process (empathize, define the problem, ideate, prototype, test).

In an increasingly complex world, we deal with problems that may need special approaches. Design Thinking helps deal with complex problems. Mastering design-thinking helps to deal with complex problems effectively, communicate better, persuade efficiently, improve business results and enhances organizational and personal behavior and performance.

- How DT works: learn from people and problem, find patterns, design model (model drift), test the model, evaluate the model and re-engineer.
- Relationship between DT, innovation and entrepreneurship.
- DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation.
- Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.

Objectives:

- To understand the fundamentals and nuances of DT
- To explore key concepts, factors, theories, types, and models in DT
- To experiment, experience and practice DT

Delivery:

This is a 1 day (4 hours) training course and consists of:

- lectures (40% - presentation of theories, concepts, models, and interactions),
- group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
- individual activities (15% - writing, designing and peer discussion)
- and others (15% - videos, reading).

Note: due to the nature of this course there is a minimum group size of 3
21 hours
Overview
Audience

- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
14 hours
Overview
Pfizer, Hewlett Packard, DellEMC and VMware have benefited from this programme, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the work place. If you want to : • Create high-performing work teams • Consistently win contracts from pitching • Successfully negotiate the best deals • Build shareholder value, year on year... then you need our influencing programme
35 hours
Overview
Overview

Across the globe regulators are increasingly linking the amount of risk taken by a bank to the amount of capital it is required to hold and banks and financial services are increasingly being managed on risk-based management practices. The banks, their products, the regulations and the global market are becoming increasingly complex, driving ever greater challenges in effective risk management. A key lesson of the banking crisis of the last five years is that risks are highly integrated and to manage them efficiently banks have to understand these interactions.

Key features include:

- the explanation of the current risk-based regulations
- detailed review of the major risks faced by banks
- industry best practices for adopting an enterprise approach to integrating risk management across an entire organisation
- using governance techniques to build a group wide culture to ensure everyone takes an active role in managing risks in line with the banks strategic objectives
- what challenges could be faced by risk managers in the future.

The course will make extensive use of case studies designed to explore, examine and reinforce the concepts and ideas covered over the five days. Historical events at banks will be used throughout the course to highlight how they have failed to manage their risks and actions that could have been taken to prevent loss.

Objectives

The objective of this course is to help bank management deliver an appropriate integrated strategy for managing the complex and changing risks and regulations in today’s international banking environment. Specifically this course aims to give senior level management an understanding of:

- major risk within the financial industry and the major international risk regulations
- how to manage a bank’s assets and liabilities whilst maximising return
- the interaction between risk types and how banks use an integrated approach for their management
- corporate governance and the best practice approaches to managing the diverse interests of the stakeholders
- how to develop a culture of risk governance as a tool for minimising unnecessary risk taking

Who should attend this seminar

This course is intended those who are new to integrated risk management, senior management responsible strategic risk management, or those who wish to further their understanding of enterprise risk management. It will be of use to:

- Board level bank management
- Senior managers
- Senior risk managers and analysts
- Senior directors and risk managers responsible for strategic risk management
- Internal auditors
- Regulatory and compliance personnel
- Treasury professionals
- Asset and liability managers and analysts
- Regulators and supervisory professionals
- Suppliers and consultants to banks and the risk management industry
- Corporate governance and risk governance managers.
21 hours
Overview
At the end of the course, the participants should be able to:

-

Acquire an understanding of self-mastery as a foundation for inspiring leaders

-

Strengthen and sustain their execution capabilities and contribute to the creation of a high performance culture

-

Lead cultural transformation and change processes in their respective areas of influence using emotional intelligence and change management tools
14 hours
Overview
This two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed.

Delegates learn the different negotiating styles and how to maximise their personal power while protecting important relationships. The course is highly participative with a combination of lecture, discussion, coaching and exercises.
21 hours
Overview
Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

- Themselves
- Their colleagues (peers)
- Their bosses
- Their team members
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Appreciate how to manage, motivate and develop their team members
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office
14 hours
Overview
Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office
7 hours
Overview
This course will give you the knowledge about how to present finance information (numbers) in PowerPoint and not just the presentations skills itself. You will be able to present finance information in more professional way.
14 hours
Overview
In this instructor-led, live training, participants will learn how to prepare and deliver a convincing PowerPoint presentation. From technical preparation to skillful delivery, each essential point is covered in this interactive workshop.

By the end of this training, participants will be able to:

- Apply the right mindset for delivering a powerful and convincing presentation
- Practice effective communication techniques to enhance a presentation
- Prepare PowerPoint slides that complement and strengthen a presentation
- Create a connection with the audience that facilitates trust and enables the sale of an idea, proposal, product or service

Audience

- Leaders and Managers
- Engineers
- Researchers
- Consultants
- Persons with little or no business background
- Persons preparing to propose an idea or proposal

Format of the Course

- Workshop format with lots of exercises and practice in a lively and engaging environment.

Note

- To request a customized training for this course, please contact us to arrange
21 hours
Overview
Audience

Staff who need to be fully prepared to deliver presentations:

- To their teams
- To clients
- To other audiences internal to the company
- To other audiences external to the company

Format of the course

A combination of:

- Facilitated Discussions
- Delegate Presentations – with full feedback

By the end of the course, delegates will be able to:

- Prepare and structure an effective presentation
- Prepare themselves properly for that presentation
- Deliver that presentation with confidence
- Use the various visual aids that a presenter might choose to employ in creating a stimulating presentation
- Deal with the different types of people who they will encounter in their presentations
35 hours
Overview
Overview

This 5-day course will help delegates develop their strategic thinking, planning and management skills including the tactical and operational requirements for successful implementation in a banking environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.

The core objective of the programme is to equip the executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of the executives to handle the complexities and uncertainties of managing a high performance financial institution.

Learning Objectives

After attending this course, delegates will be able to:

- Describe the main problems that are faced by a large bank;
- Explain the various approaches to organisational development planning;
- Analyse the current business environment and influences affecting the organisation;
- Analyse resources within and external to the organisation;
- Explain the various approaches to managing strategy and it place in the business plan;
- Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
- Apply a deeper understanding of strategic development plans;
- Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
- Define approaches to managing the identified risks;
- Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
- Design policies, systems and processes to successfully implement the emergent strategic plans;
- Cover the key steps in change management

Who Should Attend

- Product/Service Managers
- Newly appointed as well as established Managers and Team Leaders
- Heads of Operations
- Senior Bank Managers
- Human Resource Managers
- Operations Managers
- Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.
7 hours
Overview
Opportunity & growth happens ‘outside the comfort zone’. In this training, participants will engage in interactive and lively discussions to reflect on and enhance the mindset and skill of embracing change & growth.

Through a series of discussions, exercises and team activities participants will learn to identify their individual ‘Comfort Zones’and apply the right thinking and techniques to push beyond these zones to discover new opportunities.

"Effective people embrace change and discover opportunity!"

This course is made up of a combination of facilitated discussions, team activities, participant presentations and active and continuous feedback from the trainer.
7 hours
Overview
A ημερήσια πορεία στη διαχείριση στρες και την πρόληψη
21 hours
Overview
Audience

Staff who need to be fully prepared to deliver high-quality training sessions

Format of the course

A combination of:

- Facilitated Discussions
- Delegate Presentations – with full feedback

By the end of the course, delegates will be able to:

- Prepare and structure an effective training session
- Prepare themselves properly for that training session
- Deliver that training session with confidence
- Use the various visual aids that a trainer might choose to employ in creating a stimulating session
- Deal with the different types of people who they will encounter in their training courses
7 hours
Overview
This course is aimed at people who are about to begin or have just begun a professional career in industry. Designed to build an understanding and appreciation of the corporate workplace, the expectations and behaviours that post graduates will face when starting their career.

Following the course, a mentor will be assigned for a period of 6 months whereby upto 6 meetings will take place (via phone, skype, etc) on a 1-2-1 basis. The purpose of these meetings will be defined between the mentor and the mentee ahead of each session and will be focused on the issues that are most important to the mentee at the time.
14 hours
Overview
If you want to:

- understand why some people do not respond to what you say to them,
- improve your relationship with your spouse, children, boss, co-worker, etc...
- expand the scope of their personal skills in communication with other people,
- learn how to quickly feel better, safer, quieter and just as you like,
- make other people interested in your own person and to make them to like you

this course is for you!

Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.
14 hours
Overview
Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
14 hours
Overview
ΣΤΟΧΟΙ

Κατά την άσκηση επιχειρηματικών δραστηριοτήτων σε μια ξένη χώρα ή με έναν ξένο, τα στελέχη και οι διευθυντές πρέπει να έχουν κάποια γνώση των κανόνων και των συμπεριφορών που θεωρούνται αποδεκτές σε κοινωνικές και επαγγελματικές

σχέσεις. Ο πολιτισμός και οι παραδόσεις κάθε χώρας κάνουν τους ανθρώπους να συμπεριφέρονται διαφορετικά και αν οι διεθνείς διαχειριστές δεν γνωρίζουν πώς να προσαρμόζονται στις διαφορές των επιχειρηματικών πολιτισμών, μπορούν να προσβάλλουν

άλλου μέρους και να θέσουν σε κίνδυνο την επιτυχία των διαπραγματεύσεων. Ορισμένες πτυχές που σχετίζονται με το διεθνές επιχειρηματικό πρωτόκολλο είναι:

ΠΟΙΟΣ ΘΑ ΠΡΕΠΕΙ ΝΑ ΕΝΔΙΑΦΕΡΕΙ;

Αυτό το μάθημα στοχεύει να προσφέρει σε όσους επιθυμούν να εισέλθουν στην διεθνή επιχειρηματική αγορά.

- Διαχειριστής εξαγωγής
- Διευθυντές Διεθνούς Εμπορίου
- Επαγγελματική μετατροπή
- Διοικητικό Συμβούλιο
- Νέοι απόφοιτοι
- Εταιρικοί αντιπρόσωποι
- Νέος μισθωτής
- Ιδιοκτήτη της επιχείρησης
14 hours
Overview
Purpose of the course:

For management: team leaders, managers are beginning their career paths and high-potential employees are selected for development. Training is also a prelude to the development of individual leadership roles and human resource management.

Benefits of completion of the course:

Increase the efficiency of team management, effective decision making related to managerial functions, appropriate selection of leadership style to the team situation, business growth, strengthen conflict resolution skills, gain time management skills.

Metoda szkolenia:

short thematic lectures, individual exercises, simulations, case studies, role plays
14 hours
Overview
ΠΟΙΟΣ ΘΑ ΠΡΕΠΕΙ ΝΑ ΕΝΔΙΑΦΕΡΕΙ;

Αυτό το μάθημα στοχεύει να παρέχει σε όσους επιθυμούν να εισέλθουν στην διεθνή επιχειρηματική αγορά για να ασκούν επιχειρηματική δραστηριότητα.

- Διαχειριστής εξαγωγής
- Διευθυντές Διεθνούς Εμπορίου
- Επαγγελματική μετατροπή
- Διοικητικό Εκτελεστικό Φρέσκα Απόφοιτοι
- Εταιρικοί αντιπρόσωποι
- Νέος μισθωτής
- Ιδιοκτήτη της επιχείρησης

ΠΑΡΟΧΕΣ ΚΑΤΑΡΤΙΣΗΣ

- Βελτιωμένη προσωπική και επαγγελματική εικόνα.
- Mastering International Protocol & προσωπική διπλωματία.
- Ικανότητα και ικανότητα σε διάφορες μορφές εταιρικής και διπλωματικής επικοινωνίας.
- Αυξημένη αυτοπεποίθηση στις επίσημες, επίσημες και ανεπίσημες επαφές.
- Αυξημένες επαγγελματικές δεξιότητες επικοινωνίας.
- Αυξημένη εμπιστοσύνη στις δημόσιες σχέσεις.
- Perfect κατανόηση του επίσημου και άτυπου φόρεμα, συμπεριλαμβανομένης της βραδινής ενδυμασίας.
- Βελτιωμένη ικανότητα εργασίας στο διεθνές περιβάλλον, κατανόηση βασικών στοιχείων της διαπολιτισμικής επικοινωνίας και εξειδικευμένες ικανότητες στις επαφές με εταίρους από όλο τον κόσμο.
14 hours
Overview
Σχεδιάστηκε για να προσφέρει χρήσιμες πληροφορίες για την προσωπική και επαγγελματική εξέλιξη για να βοηθήσει τους αιτούντες εργασία και τους επαγγελματίες με οποιαδήποτε απασχόληση και προηγούμενη γνώση της Κίνας και του κινεζικού πολιτισμού

- Πώς χαιρετάτε τον κινεζικό πολιτισμό;
- Τι πολιτισμός έχει η Κίνα;
- Τι είναι οι κινεζικές αξίες και πεποιθήσεις;
- Τι είναι το guanxi και γιατί είναι σημαντικό;
- Πώς να δημιουργήσετε επαφές στην Κίνα.
- Perfect κατανόηση του επίσημου και άτυπου φόρεμα, συμπεριλαμβανομένης της βραδινής ενδυμασίας.
- Βελτιωμένη ικανότητα εργασίας στο διεθνές περιβάλλον, κατανόηση βασικών στοιχείων της διαπολιτισμικής επικοινωνίας και εξειδικευμένες ικανότητες στις επαφές με εταίρους από όλο τον κόσμο.
21 hours
Overview
ΕΙΣΑΓΩΓΗ

- Έχετε αισθανθεί ποτέ σίγουρος για τον εαυτό σας σε κοινωνικές καταστάσεις;
- Ανησυχείτε για το πώς να απευθυνθείτε στους ανθρώπους ή πώς να προτείνετε ένα τοστ;
- Πού να καθίσετε το VIP σας ή ακόμα και ποια πιρούνια να χρησιμοποιήσετε;
- Αν και το σωστό πρωτόκολλο και η εθιμοτυπία μπορεί να περάσουν απαρατήρητα, η απουσία του θα σημειωθεί δεόντως

Σε αυτό το μάθημα θα μάθετε

- Πώς να χειριστείτε τις κοινωνικές καταστάσεις με χάρη και ευκολία.
- Θα δοκιμάσετε επίσης και θα μάθετε την τέχνη της εθιμοτυπίας,
- Σε ένα πραγματικό περιβάλλον εστιατόριο.

Θα μάθετε πώς να χειρίζεστε όλα τα είδη μαχαιροπήρουνων και μαχαιροπίρουχων σε περιστασιακές και επίσημες συγκεντρώσεις και να δοκιμάζετε ειδικά τρόφιμα χωρίς αμηχανία.

Είτε είστε υπεύθυνος για μια κοινωνική περίσταση είτε παρακολουθείτε ένα, μπορείτε να είστε ένας ευγενικός οικοδεσπότης και ευγνώμων φιλοξενούμενων!
14 hours
Overview
αυτό το μάθημα έχει σχεδιαστεί για να βοηθήσει τους διευθυντές και τα διευθυντικά στελέχη να κατανοήσουν το σημαντικό και οργανωτικό της συνέντευξης τύπου. οι συμμετέχοντες θα εισαχθούν στο σημαντικό της συνέντευξης τύπου, εργαλεία όπως η κατανόηση των μέσων ενημέρωσης, η δημιουργία σχέση με τα μέσα ενημέρωσης, γράφοντας δελτία τύπου, προετοιμάζοντας σετ τύπου, διοργανώνοντας μια συνέντευξη τύπου και αντιμετωπίζοντας συνεντεύξεις με ΜΜΕ. Το διαδραστικό εργαστήρι θα παρέχει επίσης χρήσιμες συμβουλές για το πώς να δημιουργήσει και να ενισχύσει την ανταπόκριση ενός οργανισμού στα μέσα ενημέρωσης και πώς να διατηρήσει καλές σχέσεις με τους αντιπροσώπους των ΜΜΕ και τους οργανισμούς.

στόχοι.

• ανάπτυξη ικανοτήτων στον τομέα της οργάνωσης της συνέντευξης τύπου.

• αύξηση της αποδοτικότητας της διαχείρισης της συνέντευξης τύπου και των ερευνών για τα μέσα ενημέρωσης.

• να επιτευχθεί η γνώση του τρόπου επίτευξης των βασικών αναγκών και προσδοκιών του δημοσιογράφου.

• την οικοδόμηση ισχυρών και βιώσιμων σχέσεων με μέλη του τύπου ή των μέσων ενημέρωσης.

• επέκταση της θετικής εικόνας της εταιρείας στην αγορά.

• την αναγνώριση, τη μείωση και την υπέρβαση των αιτιάσεων και των φραγμών.

• ανάπτυξη δεξιοτήτων για την σαφή και αποτελεσματική επικοινωνία.

εκπαιδευτικά οφέλη.

• εκείνους που ενδιαφέρονται για την αξιοποίηση της εξουσίας των δημοσίων σχέσεων για την καλύτερη επίτευξη οργανωτικών

στόχοι.

• διευθυντές/στελέχη που πρέπει να θεσπίσουν και να διατηρήσουν αποτελεσματικές σχέσεις με τα μέσα ενημέρωσης.

• εκείνους που πρέπει να κατανοήσουν καλύτερα τα εργαλεία PR, όπως δελτία τύπου, Κιτ τύπου και πατήστε

διασκέψεις.

• όσους επιθυμούν να μάθουν πώς να χειρίζονται τις συνεντεύξεις των ΜΜΕ για να επιτύχουν θετικά αποτελέσματα.
21 hours
Overview
Who should attend

Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.

Course description

Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.
7 hours
Overview
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.

Audience

Anyone who is looking to enhance their assertiveness skills

Aim

This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme the participants will:

- Understand and overcome the barriers to being assertive
- Recognise behaviour traits within yourself and others and learn effective strategies for managing them
- Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
- Effectively manage difficult situations.
14 hours
Overview
Goal

The training will be to review and improve the competencies needed to achieve their business objectives in terms of both individual work and teamwork, particularly through the acquisition of skills by the participants such as:

- Building an effective communication style with others
- Practical analysis of the barriers of communication and active techniques to prevent their occurrence
- Building support assembly relationships
- Effective team work
- Awareness of mutual influence in relation team-unit and unit-team
- The ability to use a variety of techniques to manage conflict
- Change their attitudes and behavior modeling constructive (eg assertive posture)

Method of work

The training is designed as an interactive, where participants share is over 80% of the time. Each session follows a similar dynamic: opening a new exercise habits (to build awareness), mini-lecture on the techniques (knowledge), practicing new tactics and techniques (skills). After the close of each session, participants receive support materials for sessions discussed.

Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.

Upcoming Soft Skills Courses

Weekend Soft Skills courses, Evening Soft Skills training, Soft Skills boot camp, Soft Skills instructor-led, Weekend Soft Skills training, Evening Soft Skills courses, Soft Skills coaching, Soft Skills instructor, Soft Skills trainer, Soft Skills training courses, Soft Skills classes, Soft Skills on-site, Soft Skills private courses, Soft Skills one on one training

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